Operations - Director of Insurance Agency Operations

Director of Insurance Agency Operations: A multi-disciplinary leadership position involved in internal planning, client service, operations and carrier relations.

Join this Top 100 insurance broker’s leadership ranks in a newly created role as the Director of Agency Operations with responsibility to inspire, support and mentor the service managers in all three major divisions- commercial lines, personal lines and employee benefits.  Team leaders and supervisors will be your direct reports; indirectly your plans will influence all the account managers, CSRs and non-sales personnel.  You will report to the CFO.  

The organization is entrepreneurial, nimble, Employee Owned (!) and above all else committed to excellence in the workplace.  Leaders create a culture of teamwork and community that filters into every personnel decision, strategic plan and client service deliverable.  In a newly created role, your touch over multiple facets of the service and marketing process helps the agency solidify and position its infrastructure for future growth. 

A Glimpse Into What You’ll Be Involved With

• Participate in decisions related to strategic and tactical insurance agency operations. 
• 'Change is Constant'. Help manage the anticipated growth by preparing plans that scale organic growth and Mergers and Acquisitions.
• Lead insurance company and vendor meetings. 
• Monitor portfolio performance, client satisfaction, retention, BOR agreements and renewals.
• Marketing campaigns, technology improvements, efficiencies and compliance.
• Employee development programs, hiring and standardized agency management system cross-training.

Insurance Experience is Required. Additionally, we seek applicants with:

• Management experience. Operational planning and execution; budgets; financial planning; staff development; cultural initiatives.
• Successful contributions to the performance of teams in customer service, marketing and administration.