Department Manager - Commercial Insurance Agency

Advocate. Mentor. Leader. Master Tactician.
As the Insurance Agency Client Service Manager, you keep the crazy world of account management organized and running like a well-oiled machine.  What You’ll be Tasked with Managing:

• Daily Client Service.  You’ll look at productivity issues- completion, accuracy and timeliness.
• Placement.  Here you get to help account managers set marketing plans, strategize on renewals and work out issues with underwriters.
• Service Delivery.  You won’t personally manage accounts, but you are responsible for making sure promises made to clients are kept.  This includes issues like workflows and de-escalating situations.
• Personnel Development. You should be very process oriented. Streamline the use of technology (Agency Management Systems) with appropriate training, education, goal setting and performance management. 

Agency Characteristics and Goals to Achieve:
At the core of the Commercial Insurance Agency Department Manager role is the ability to support multiple service teams of account managers, marketers and specialists to ensure the insurance needs of clients are met in a timely and accurate manner. The agency is a large, regional firm with ambitious growth goals.  Your attention to detail, relationship development, team building, technology utilization and account retention helps the agency continue on its upward trajectory. Under your careful tutelage employees will grow deeper in their insurance knowledge, pursue career goals and grow the business through enhancements in cross selling and referrals.