Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Under general supervision, this position is responsible for field based theft and recovery investigations to benefit insureds, Inland and Ocean Marine businesses, including but not limited to, Cargo, Heavy Equipment, Commercial Jeweler's Block, Fine Arts, Boat/ Yacht, etc.. Efforts revolve around recovery, coverage, contractual, subrogation and liability investigations. Performs theft risk and preventative assessments on behalf of underwriting in order to identify and evaluate account risks. Uses assessment results to establish advanced theft prevention recommendations and report findings necessary to determine insurability and/or maintaining profitability to appropriate partners (e.g. Insured, Account Executives, Marketing Executives, and agents). Focus is directed towards multiple complex case investigations with regional and national implications. This job does not manage staff.
Analyzes and summarizes highly technical information related to multiple complex case investigations with regional and national implications. Conducts thorough and timely insurance field investigations while managing resources with a focus on theft, policy coverage and contract losses with an emphasis to recover stolen property. Applies the techniques of critical thinking to prioritizes and develop investigations that have complex allegations and/or significantly financial impact to multiple claims and/or organized ring activity spanning across multiple lines of business and potentially across several states Applies applicable cargo theft statutes: local, state and federal to ensure duties and assignments are carried out within the requirements of applicable law and local office expectations Provides exceptional customer service by maintaining contact with business partners, customers and external resources throughout the life of each investigation Acts as a liaison with local/state/federal law enforcement personnel, industry advocates and other companies. Serves as the subject matter expert (liaison) on transportation theft to business and industry partners. Applies rules of evidence; recognizes evidence and determines its value to specific claim, evidence collection and interpretation. Establishes and maintains liaison network with public officials, law enforcement officers and others to obtain assistance in conducting investigations. Identifies cases for potential insurance fraud prosecution and submits questionable claims to the National Insurance Crime Bureau Delivers specialized consultation services and quality risk training to customers, claim staff and underwriting including the development of service plans that focus on management controls, loss frequency and/or loss severity issues. Monitors the progress of services and makes recommendations to underwriting and insured in amending plans when necessary. Strategizes to intercept fraudulent activity by developing a network of resources within the community (e.g., local cargo task forces, district attorney offices, law enforcement agencies, insurance associations, professional associations, and community groups). Prepares and conducts technical training in detecting and applying techniques to multiple complex cases. Testifies to findings Other duties as assigned.
Bachelor's degree preferred.
Analytical skills and ability to make deductions; logical and sequential thinker. - Advanced Analytical and problem solving skills to use and interpret information and facts as well as apply critical techniques to investigative process - Advanced Effective business communication skills (Written & Verbal) - Advanced Computer literate; database, Internet and social media proficient - Advanced Interviewing skills - Advanced -Computer literate; database and internet emerging social media use/search proficiency. - Advanced Conflict management skills to deal with crisis situations, hostile witnesses, etc. -Advanced Must be a self-motivated individual - Intermediate Excels at working independently, while making decisions to successfully pursue recoveries or information germane in the determination of the claim or coverage related issues. - Intermediate Knowledge of available resources (internal and external) to assist in investigations -Advanced Working level knowledge of insurance and claim operations, Commercial Lines, Personal Lines, and Workers Compensation insurance products. - Intermediate Time management and accurate record keeping - Intermediate Effective business communication skills (Written & Verbal) - Advanced -Strong case management skills and the ability to manage your own work independently. - Intermediate - Adapt to changes in process and shifting priorities Intermediate Must take ownership/initiative; significant planning and goal setting skills required - Intermediate Presentation and training skills. Intermediate Understanding of claim best practices - Intermediate Leadership, including delegation and ability to get work done through others- Intermediate Influence and conflict management skills - Intermediate Understanding of Underwritings best practices - Intermediate Understanding of marine and transportation based insurance policies, tariffs, treaties and contracts - Basic Basic understanding of National Insurance Crime Bureau, law enforcement and task forces operational protocols - Basic
A minimum of five years of investigative experience or a minimum of five years insurance claim related experience required Valid driver's license required.
Travelers is an equal opportunity employer.
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