Territory Manager - Tampa, FL
- Career Level
- Not Specified
The Territory Manager is responsible for managing and overseeing the day to day operations of a team of 15-20 Field Adjusters. This individual will be responsible for all field service functions within the team as well as the review of the final adjuster's report to ensure that all client Best Practices and Estimating Guidelines are met. You will be responsible for supervising, managing and motivating team members on a daily basis. Duties include but not limited to the following:
Responsible for overall direction, coordination and evaluation of Field Services team accountabilities
Ensures compliance to regulatory guidelines and authorities
Monitor and supervise the adjuster workload to ensure that client cycle times are met
Participates in company-wide meetings to analyze and identify operational issues and administrative practices in need of coordination.
Works with VP-Claims Solutions and Field Services team members to establish department goals and expectations.
Analyzes, and evaluates work unit operations, workflow processes, procedures, and information system, and human resource needs for efficiency, effectiveness, and consistency, and works with VP-Claims Solutions and Field Services team members to develop and implement improvements and solutions.
Evaluates work of team members and provides direction and counsel by identifying areas of improvement needed.
Works closely with the Account Manager/Sales Team to ensure that field services guidelines and procedures/best practices are updated and completed, and if needed, appropriate training is conducted.
Works closely with HR and training for recruiting and training on new adjusters.
Responsible for conducting performance reviews as well as identifying personnel issues and facilitating problem resolution.
Review final adjuster's reports for accuracy and compliance with the Client Guidelines and Best Practices
Interpret policy language and evaluate coverage issues when required.
Interprets, implements, and enforces company policies.
Assists with development, implementation, and evaluation of relevant quality assurance criteria.
Coordinates the development of department training programs, job aids, and other material, as well as the scheduling and implementation of comprehensive, timely, and effective training.
Responsible for coordinating the deployment of field teams in response to a catastrophic event and the company's commitment to our clients adjusting service needs during that time.
Excellent customer service demonstrates prompt attention to customers' diverse needs; able to listen with empathy, and respond to requests timely, professionally, and confidentially, in a respectful and courteous manner.
Strong Leadership skills
o Inspires and motivates others to perform well
o Effectively influences actions and opinions of others
o Accepts feedback from others
o Gives appropriate recognition to others
Excellent oral & written communication:
o Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
o Must be able to write a professional letter: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Proficient computer & typing skills - working knowledge of MS Office: Word, Excel and Outlook.
Proficient with Xactimate and Symblity estimating software
Must be detail oriented and possess excellent organization skills, including effective time management - able to work independently to prioritize and follow through to completion the daily tasks, and related projects.
Strong investigative, analytical and problem solving skills Ability to collect and analyze data and identify individual and team opportunities for improvement.
Familiar with a variety of the field's concepts, practices and procedures.
3-5 years examining/field experience preferred
Previous leadership and management experience preferred
**Extended work expectations, including evening and weekends, will be mandatory in times of a catastrophic event.
RYZE reserves the right to modify, interpret, or apply this job description in any way the RYZE desires. This job description in no way implies that these are the only duties, including essential functions, to be performed by the Employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains at will. RYZE is an Equal Opportunity Employer.