Inside Total Loss/Theft Adjuster

Location
Clarksburg, Maryland
Salary
Not Specified
Posted
Apr 14, 2018
Closes
Jun 13, 2018
Ref
104276#GIJ--Allstate.1
Category
Claims
Job Type
Not Specified
Career Level
Not Specified

Where good people build rewarding careers.

Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.


Job Description

Allstate Insurance Company has an exceptional career opportunity for an Inside Total Loss Adjuster!

**Note: Temporary location is in Clarksburg, Maryland until November 2018 when permanent location in Elkridge Maryland**

The Adjusting Function is responsible for verifying policy coverage and limits. The Adjusting function investigates and evaluates damage and/or liability; estimates damages, losses, or total indemnity; sets and maintains reserves; and/or negotiates and settles claims. Auto claims involve the evaluation and resolution of physical damages to vehicles.

Under general supervision, this job is responsible for settling total loss claims by conducting vehicle valuations in situations where the settlement amount is disputed by the customer. This job is responsible for researching discrepancies, and reviewing and submitting any receipts or other documentation that affect vehicle valuation. This job is also responsible for addressing any customer concerns or questions related to the settlement process and gaining experience in delivering compassionate service that is fast, fair, and easy, to ensure customer retention. The individual is capable of working independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual is also gaining experience in meeting band level behaviors, production, quality and/or customer service goals. Use of Level CL1 should be limited to individuals with no estimating or insurance experience.

*Posting is a NCL1 but will consider CL2-CL3*

Key Responsibilities:

Customer Service

  • Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met

File Documentation and Reporting

  • Summarizes documents and enters into claim system notes
  • Documents a claim file with notes, evaluations and decision making process

Negotiation and Settlement Guidance

  • Negotiates and settles basic claims in accordance with business unit best practices
  • Negotiates basic total loss settlements or salvage valuation
  • Processes titles, including documentation, maintaining logs and contacting banks/lien holders

Damage Estimating

  • Prepares total loss damage evaluation, determination, and actual cash value of vehicle
  • Researches valuation of salvage; processes salvage titles, and monitors salvage recoveries
  • Conditions basic total loss of vehicle and provides report to customer

Claim Payment Processes - Issuance and Authority

  • Processes claims payments
  • Initiates system generated checks and pays appropriate parties

Job Qualifications

  • Bachelors degree in related field preferred or equivalent experience
  • Ability to interact effectively with internal or external customers and act with empathy
  • Gaining knowledge of insurance policy, coverage, and regulation
  • Gaining knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
  • Gaining ability to apply industry knowledge to discipline practices, including best practices, to support the business unit
  • Gaining knowledge of basic analytical procedures to reconcile, manipulate, and recognize patterns of data
  • Gaining knowledge of standardized problem solving and preparation of basic reports for analysis
  • Gaining ability to leverage learned technical skills in support of team objectives
  • Gaining negotiation and/or arbitration skills
  • Gaining ability to apply conflict management and problem resolution skills in managing internal and external customer relationships
  • Ability to investigate, evaluate, negotiate and settle basic claims
  • Provides individual decision making within authority limits
  • Has and maintains all appropriate licenses and registrations for the role per state requirements


The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.


Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.

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