Unified Communications Engineer

Hartford, Connecticut

Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
Under general supervision, demonstrates a thorough understanding of the activities performed related to engineering support, installation and/or operations of infrastructure technologies. Plans at an operational level designing and developing technology solutions interfacing with appropriate customers, management and technical resources. Facilitates and/or participates in the design, development, and implementation of large complex technology solutions supporting one or more business and/or technology areas. Develops and implements appropriate solutions that may involve multiple platforms, databases, software/hardware technologies and tools. Strong ability to multi-task in an environment of changing priorities. This job is a team lead.
Primary Job Duties & Responsibilities
  • Represent the company's technical unified communication & collaboration capabilities and manage day-to-day technical needs of customers
  • Coordinating customer expectations according to product capabilities and align to internal processes and solutions
  • Product steward and management/oversight of UCC Tools across Global Technology Services
  • Provide world class implementation, integration, and support services to our rapidly growing customer base
  • Deliver expert consulting, design and engineering support to customers across multiple Unified Communication and Collaboration products
  • Participate in multiple aspects of delivery lifecycle which includes technical design, implementation, documentation, testing, deployment and support of Unified Communication technologies.
Technical Requirements
Experience with Lync 2010, Lync 2013, Skype for Business, Lync/Skype for Business Online deployments and migrations
  • Experience deploying and configuring Lync/Skype for Business audio, video and telephony solutions as well as integration with Exchange/Office 365 Unified Messaging
  • Experience deploying and configuring Exchange, Mass Mail Solutions, MS SharePoint, and related Collaborative Products
  • Experience with implementation of Office 365, MS Teams, Slack, Box, and other Collaborative solutions at scale
  • Solid overall Microsoft skills (Active Directory, Exchange UM integration, etc.)
  • Scripting Knowledge - Strong Scripting Skills (JavaScript, Ruby, PowerShell, Python) a plus!



Primary Job Duties & Responsibilities
  • Represent the company's technical unified communication & collaboration capabilities and manage day-to-day technical needs of customers
  • Coordinating customer expectations according to product capabilities and align to internal processes and solutions
  • Product steward and management/oversight of UCC Tools across Global Technology Services
  • Provide world class implementation, integration, and support services to our rapidly growing customer base
  • Deliver expert consulting, design and engineering support to customers across multiple Unified Communication and Collaboration products
  • Participate in multiple aspects of delivery lifecycle which includes technical design, implementation, documentation, testing, deployment and support of Unified Communication technologies.

Evaluates systems specifications regarding customer requirements, transforming specifications into cost-effective, technically correct solutions. Prioritizes work and manages projects within established budget objectives and customer priorities. Responsible for establishing and managing to established quality control and security protocols. Provides the division, department and business area management with timely and accurate information regarding the status and performance of the assigned project(s). Leverages technology to develop, redesign and/or implement optimal technology solutions. Builds, leverages, and maintains effective alliances across technical and business community. Interacts with customers to achieve efficient, effective results. Multi-tasks, prioritizes according to business priorities and production availability requirements.

Minimum Qualifications
High School diploma or equivalent required. 3 years of experience in Technology required.

Education, Work Experience & Knowledge
Bachelor's degree in Technology or a related field preferred. 5 years of experience in Technology preferred. Experience providing technical direction to project teams preferred. Working knowledge of infrastructure technologies such as Lync 2010, Lync 2013, Skype for Business, Lync/Skype for Business Online deployments and migrations preferred.

Job Specific & Technical Skills & Competencies
Advanced knowledge of one or more of the following technical skills:
  • Experience with Lync 2010, Lync 2013, Skype for Business, Lync/Skype for Business Online deployments and migrations
  • Experience deploying and configuring Lync/Skype for Business audio, video and telephony solutions as well as integration with Exchange/Office 365 Unified Messaging
  • Experience deploying and configuring Exchange, Mass Mail Solutions, MS SharePoint, and related Collaborative Products
  • Experience with implementation of Office 365, MS Teams, Slack, Box, and other Collaborative solutions at scale
  • Solid overall Microsoft skills (Active Directory, Exchange UM integration, etc.)
  • Scripting Knowledge - Strong Scripting Skills (JavaScript, Ruby, PowerShell, Python) a plus!


Environmental/Work Schedules/Other
Weekend work hours , Overnight work hours, Holiday work hours (Federal and religious) as needed

Physical Requirements
Operates standard office equipment and Sitting (can stand at will) as needed

Licensing or Certificates
N/A

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.