Account Manager

The Small Business Unit Account Manager is responsible for servicing Small Business clients in the Commercial Insurance Company. This position will provide client and technical support to maintain business and will identify opportunities to expand business. The accounts in the Small Business Unit are not assigned to a Producer, which will require this position to work independently and directly with clients to ensure an optimal client experience

Essential Job Duties:

• Manages assigned book of business. Works directly with client without Producer involvement, ensures client relationship is managed effectively. 
• Independently negotiates and effects client coverage's. Refers highly complex or unusual situations to manager. 
• Up sells and cross sells additional products to small business clientele. 
• Responds to, and resolves client inquiries regarding exposure, coverage, contract analysis and any non-insurance matters of importance to the client. 
• Reviews all compliance requirements and takes corrective action as needed, this includes insurance specifications and contract requirements. 
• Surveys policy coverage's. 
• Be the ‘face’ of company’s small business to the business and commercial lending community to cultivate a flow of new business referrals. 
• Attend meetings in an assigned geographical region on a monthly or quarterly basis, as needed.
• Handle small business referrals from producers, clients and employees; responding appropriately in a timely manner according to established guidelines.
• Utilize experience and expertise in insurance industry to conduct a full review of the prospect’s current insurance program, and offer a price competitive quotation, with comparable coverage's wherever possible.
• Follow written protocols established for the placement of new business, including securing signed completed applications and proposals, and their entry into agency management system. 
• May participate in special projects.
• Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies.

Requirements:

Education/Experience Requirements:

• High School diploma or equivalency required.
• 2-5 years relevant experience.

Certification/License:

• Property Casualty license required.
• Completion of, or enrollment in, Associate in Risk Management and/or Charter Property Casualty Underwriter courses are desirable.

Knowledge/Abilities/Technical Skills:

• Proven ability to manage large volume of accounts in a highly effective and efficient manner. 
• Demonstrated ability to work directly with clients and manage client relationships. 
• Excellent PC skills, including word processing, spreadsheets and agency management system. 
• Ability to handle diverse situations using excellent interpersonal, negotiating and problem-solving skills. 
• Excellent decision making ability, willingness to be resourceful and solutions oriented. 
• Ability to work well with a team and share knowledge and skills.