Innovative employee friendly Claims’ Third Party Administrator (TPA) has a brand new opening for a client centric experienced General Liability handling multiple jurisdictions. Direct exposure to Premises liability Claims especially for National Retail Account is a highly desired. Position will be onsite (flexible M-F work schedule) in their Baltimore Suburb Branch Office.  File counts are kept to a minimum with helpful Administrative.  staff and user-friendly efficient software systems. Competitive Salary & Benefit plan.

Manage within company standards, client special handling and best practices complex and problematic high visibility auto liability, general liability and professional liability claims within delegated limited authority to investigation and determine liability; work closely with clients, claimants and attorneys; investigate subrogation and negotiate settlements to ensure specific customer service requirement to achieve the best possible outcome in the claim. Create action plans discussing exposure and reserve claims to reflect probable outcome.  Municipality experience a plus. 

The qualified candidate will be responsible for the investigation, evaluation and resolution of commercial auto, general/product liability claims arising from the property/casualty arena.  This position will report to risk managers of national accounts who have potentially large damage exposures on a countrywide basis.  A high level of customer service must be maintained at all times. 

Essential Job Duties:

• Investigate and process insurance claims filed by policyholders.
• Interview, insured, claimant and witnesses to gather pertinent information.
• Handle and process variety of claims, including automobile, general and professional liability claims for municipality.
• Handle property claims involving damage to buildings and structures, or liability claims involving personal injuries or third-person property damage from liability situations, such as motor vehicle accidents, slip and falls, or alleged negligent behavior.
• Inspect property damage to determine extent of damages.
• Evaluate damages to ascertain compensation amount.
• Consult police and hospital records.
• Assign vendors to complete estimates.
• Examine photographs and statements.
• Listen to or watch audio or video surveillance.
• Record data in system and document claim files appropriately.
• Evaluate all information to determine how claim should be handled.
• Negotiate and settle claims.
• Issue payout amounts.
• Prepare and present claims to client for authority.

Education/Training Requirements:

KNOWLEDGE & SKILLS:

• 1. Excellent oral and written communication skills
• 2. PC literate, including Microsoft Office (Word, Excel)
• 3. Effective analytical and interpretive skills
• 4. Strong organizational skills
• 5. Good interpersonal skills
• 6. Ability to work in a team environment
• 7. Ability to work independently
• 8. Knowledge of the entire claims administration and liability investigation procedures. 

EDUCATION:

• Four year degree at an accredited college or university

EXPERIENCE:

• At least 5 years General Liability experience, focusing on Premises liability and/or retail clients

• Knowledge and skills for interpreting contracts and lease agreements
• Bachelor's degree preferred 
• State Licensure in either Florida, New York, Texas, and/or Delaware preferred
• AIC, designation a plus.  

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Qualifications

Licenses & Certifications

Required

State LI ADj License