IT Desktop Support

Irvine, California

Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
Plans and performs activities relating to network, server, workstation, voice and facility installation and problem resolution. Travel and overtime may be required This job does not manage others This job works under Moderate Supervision: Incumbent performs standard and routine assignments independently to conclusion; unusual problems which may require exceptions to procedures or processes are referred to the supervisor.

Primary Job Duties & Responsibilities
Provides technical support and problem resolution for activities associated with the implementation and installation of computers, network equipment, servers and associated peripherals within established enterprise guidelines. May be expected to lead smaller scale projects and initiatives. Applies and documents procedures for problem determination/resolution and/or installation support. Works effectively with customers, management, and peers either in person or remotely. Builds and maintains positive working relationships and actively participates with teammates, management, customers, and key support areas. Understands and adheres to policies and guidelines related to travel expense, overtime and Asset Management. Provides guidance to customers on equipment standards and expenditures. Perform other duties as assigned.

Minimum Qualifications
1 year of customer facing end user Technology support experience required. Effective oral and written communication skills required. Active Driver's License required.

Education, Work Experience & Knowledge
Knowledge of Microsoft Operating Systems and Microsoft Office products preferred. Knowledge of MAC/iOS systems preferred.

Job Specific & Technical Skills & Competencies
Technical Knowledge: Demonstrates working knowledge of desktop/laptop configurations and operating systems; Telephony/VOIP, AV and collaboration technologies; server functionality and configurations; network topology and operating systems. Self Management: Able to manage/work within a team environment. Leadership: Able to display professional maturity and positively represent IT. Planning & Project Management: Able to manage projects while maintaining day-to-day support activities. Able to adjust priorities in a dynamic fashion to account for changes in business needs. Problem Solving & Decision Making: Able to isolate and resolve hardware, software, facility and network infrastructure problems on workstations, servers, voice and network devices within established guidelines. Business Knowledge & Partnership: Able to accurately assess and understand customer needs and works with sense of urgency to satisfy those needs within negotiated time frames. Able to interface effectively with customers and IT support partners in customer service/support situations.

Environmental/Work Schedules/Other
Exposure to Excess Noise - Occasionally Exposure to Dirt, Dust, Fumes, Smoke, Gases, or Other Irritating Substance - Occasionally Weekend work hours - Occasionally Overnight work hours - Occasionally Holiday work hours (Federal and religious) - Occasionally Travel - Occasionally

Physical Requirements
Operates standard office equipment - Continuously Sitting (Can stand at will) - Continuously Standing - Occasionally Climbing unprotected heights (ladder, rooftop, stairs, loading dock) - Occasionally Use of Keyboards, Sporadic 10-Key - Continuously Working in a confined or restricted area - Occasionally Driving - Occasionally Lifting items up to (21 - 35lbs) - Occasionally

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.