Where good people build rewarding careers.
Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
Work with agents, agency staff, and banks on the phone, e-mail and chat to resolve variance between payments posted through agency locations and deposits made by agencies to Agent Group Banking (AGB) accounts or premium fund (PFA) accounts on a daily basis. PFA agent accounts may require balancing, or reconciling, to determine reason bounced sweeps. The position would also require reviewing PFA agent bank statements to determine reimbursement of bank fees.
Provide assistance with miscellaneous request/inquiries. Reconcile out of balances by debiting or crediting customer policies, processing write-offs, issuing disbursements, requesting corrections from banks, etc.
- Critical thinking, strong analytical and investigative skills
- Strong math skills and general accounting principles knowledge
- Excellent oral and written English language communication skills
- Enjoy working in a fast-paced, team-oriented environment
- Complete necessary tasks to secure success of each and every call
- Intermediate knowledge of the U.S. banking industry
- Typing and 10-key skills
- Proficiency with Microsoft Office, specifically Outlook and Excel
- Ability to work within multiple systems and manage phone calls simultaneously
- 2+ years call center experience
- 5+ years customer service experience
- High school diploma
Good Work. Good Life. Good Hands.
As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
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Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.