Outside Property Adjuster

Newark, New Jersey
Not Specified
Feb 12, 2019
Apr 13, 2019
Job Type
Not Specified
Career Level
Not Specified

Where good people build rewarding careers.

Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

Job Summary

Under general supervision, this job is responsible for investigating, negotiating and settling basic and occasionally moderately complex property damage and liability insurance claims. This individual travels to the loss site to conduct a thorough analysis. This individual reviews the insurance policy, evaluates damages, determines loss coverage, and authorizes payments. This individual is responsible for delivering compassionate service that is fast, fair, and easy, to ensure customer retention in a seamless fashion, and maintaining superior customer satisfaction during the entire claim process ensure customer retention. The individual is capable of working independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual is also gaining experience and consistently meets band level behaviors, production, quality, and/or customer service goals.

Key Responsibilities

Customer Service

Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met

File Documentation and Reporting

Summarizes documents and enters into claim system notes

Documents a claim file with notes, evaluations and decision making process

Handles first notice of loss of water damage claims

Coverage, Liability and Evaluation

Investigates, reviews, determines and verifies basic and occasionally moderately complex coverage/policy information

Provides coverage explanation to customer

Damage Estimating

Completes and reviews contents inventory, contents pricing, and mitigation bills

Notifies insured of exposure over the policy limit

Prepares damage estimate for moderately complex claims

Handles ALE (additional living expense) claims

May handle claims involving sink holes, or claims that include Public Adjuster involvement

Inspects and estimates water damage, hail damage, or smoke and fire damage in a dwelling

Adheres to applicable compliance standards

Negotiation and Settlement Guidance

Negotiates and settles claims in accordance with business unit best practices

Job Qualifications


Bachelors degree in related field preferred or equivalent experience

Ability to interact effectively with internal or external customers and act with empathy

Beginning to apply knowledge of insurance policy, coverage, and regulation

Beginning to apply knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards

Beginning to apply industry knowledge to discipline practices, including best practices, to support the business unit

Beginning to apply knowledge of basic analytical procedures to reconcile, manipulate, and recognize patterns of data

Beginning to apply knowledge of standardized problem solving and preparation of basic reports for analysis

Beginning to apply ability to leverage learned technical skills in support of team objectives

Beginning to apply negotiation and/or arbitration skills

Beginning to apply conflict management and problem resolution skills in managing internal and external customer relationships

Ability to investigate, evaluate, negotiate and settle basic and occasionally moderately complex claims

Provides individual decision making within authority limits

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.

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