Outside Property Adjuster
Where good people build rewarding careers.
Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
Under general supervision, this job is responsible for investigating, negotiating and settling basic and occasionally moderately complex property damage and liability insurance claims. This individual travels to the loss site to conduct a thorough analysis. This individual reviews the insurance policy, evaluates damages, determines loss coverage, and authorizes payments. This individual is responsible for delivering compassionate service that is fast, fair, and easy, to ensure customer retention in a seamless fashion, and maintaining superior customer satisfaction during the entire claim process ensure customer retention. The individual is capable of working independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual is also gaining experience and consistently meets band level behaviors, production, quality, and/or customer service goals.
Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
File Documentation and Reporting
Summarizes documents and enters into claim system notes
Documents a claim file with notes, evaluations and decision making process
Handles first notice of loss of water damage claims
Coverage, Liability and Evaluation
Investigates, reviews, determines and verifies basic and occasionally moderately complex coverage/policy information
Provides coverage explanation to customer
Completes and reviews contents inventory, contents pricing, and mitigation bills
Notifies insured of exposure over the policy limit
Prepares damage estimate for moderately complex claims
Handles ALE (additional living expense) claims
May handle claims involving sink holes, or claims that include Public Adjuster involvement
Inspects and estimates water damage, hail damage, or smoke and fire damage in a dwelling
Adheres to applicable compliance standards
Negotiation and Settlement Guidance
Negotiates and settles claims in accordance with business unit best practices
Bachelors degree in related field preferred or equivalent experience
Ability to interact effectively with internal or external customers and act with empathy
Beginning to apply knowledge of insurance policy, coverage, and regulation
Beginning to apply knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
Beginning to apply industry knowledge to discipline practices, including best practices, to support the business unit
Beginning to apply knowledge of basic analytical procedures to reconcile, manipulate, and recognize patterns of data
Beginning to apply knowledge of standardized problem solving and preparation of basic reports for analysis
Beginning to apply ability to leverage learned technical skills in support of team objectives
Beginning to apply negotiation and/or arbitration skills
Beginning to apply conflict management and problem resolution skills in managing internal and external customer relationships
Ability to investigate, evaluate, negotiate and settle basic and occasionally moderately complex claims
Provides individual decision making within authority limitsThe candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands.
As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
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Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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