Account Manager, Commercial Lines

Seeking a motivated professional to join agency Commercial Lines Department. The ideal candidate will be an experienced Account Manager with a commitment to excellent customer service while handling Package, Umbrella, Auto, Workers Comp and other related policies in our collaborative team environment. Join a collection of professionals who seek to continually improve both the experience of the clients and the work environment. The big purpose is Helping Others – clients, partners, coworkers and the community – and start with ensuring all of the team members understand the vision and appreciate the vital role they play in making the plan a reality.

Necessary Experience, Skills and Perspective

• Account management experience in mid-market commercial lines insurance.
• Learn procedures and workflows to drive consistency and efficiency, with a focus on client experience.
• Establish and maintain a positive working relationship with others.
• Commitment to continuous process improvement and team development.
• Ability to multi-task in a fast-paced environment.
• Microsoft Word and Excel skills.
• Support and demonstrate the core values of our agency: trust, respect, creativity and fun.
• Maintain confidentiality of client and company information and adhere to all personal and financial data privacy protocols.
• Support and live our Customer Service Standards.

Desired Skills

• Ability to make independent decisions, research and analyze problems and develop solutions that will provide outstanding customer experience and support our team goals.
• Effective listening and communication skills to assist internal and external clients as needs arise.
• Good organizational skills, attention to detail, strong time management and communication skills.
• Ability to learn and utilize agency management system and other technology essential for job functions.
• Flexibility to take on additional responsibilities and projects as needed.
• Strong work ethic.

Qualifications

• The successful candidate must have at least 3-5 years experience as an account manager.
• P&C license
• Professional designations preferred.
• Strong communication, organization and time management skills.
• Positive attitude and ability to relate well with others in a team environment.