Account Manager, Commercial Lines
- Employer
- Gail Audibert Associates, Inc.
- Location
- Hartford, Connecticut (US)
- Salary
- competitive salary with excellent benefits
- Posted
- Mar 11, 2019
- Closes
- May 10, 2019
- Ref
- 1520
- Category
- Customer Service
- Job Type
- Full Time
- Career Level
- Experienced (Non-Manager)
Seeking a motivated professional to join agency Commercial Lines Department. The ideal candidate will be an experienced Account Manager with a commitment to excellent customer service while handling Package, Umbrella, Auto, Workers Comp and other related policies in our collaborative team environment. Join a collection of professionals who seek to continually improve both the experience of the clients and the work environment. The big purpose is Helping Others – clients, partners, coworkers and the community – and start with ensuring all of the team members understand the vision and appreciate the vital role they play in making the plan a reality.
Necessary Experience, Skills and Perspective
- Account management experience in mid-market commercial lines insurance.
- Learn procedures and workflows to drive consistency and efficiency, with a focus on client experience.
- Establish and maintain a positive working relationship with others.
- Commitment to continuous process improvement and team development.
- Ability to multi-task in a fast-paced environment.
- Microsoft Word and Excel skills.
- Support and demonstrate the core values of our agency: trust, respect, creativity and fun.
- Maintain confidentiality of client and company information and adhere to all personal and financial data privacy protocols.
- Support and live our Customer Service Standards.
Desired Skills
- Ability to make independent decisions, research and analyze problems and develop solutions that will provide outstanding customer experience and support our team goals.
- Effective listening and communication skills to assist internal and external clients as needs arise.
- Good organizational skills, attention to detail, strong time management and communication skills.
- Ability to learn and utilize agency management system and other technology essential for job functions.
- Flexibility to take on additional responsibilities and projects as needed.
- Strong work ethic.
Qualifications
- The successful candidate must have at least 3-5 years experience as an account manager.
- P&C license
- Professional designations preferred.
- Strong communication, organization and time management skills.
- Positive attitude and ability to relate well with others in a team environment.