IT Desktop & Network Analyst

A growing specialty insurance company is seeking an IT Desktop & Network Analyst coordinate business systems and underwriting operational support. 

Responsibilities include:

• Performs IT support for home and remote offices including desktop, network and peripheral equipment administration: As needed coordinate with IT Vendor, Computer Support Team to investigate, troubleshoot and resolve desktop, network, systems and peripheral equipment issues;  procures equipment and performs onboarding and offboarding of employees.  Assists IT vendor with any upgrades, maintains systems documentation; coordinate data recoveries; assists in training of new users on Agency Mgmt software, IMS. First point of contact for regional IT support issues.
• Monitor open IT support help desk tickets.
• Secures from IT vendors all disaster recovery and security test audits.
• Manages our Ring Central VoIP phone system.  Responsible for all onboarding and offboarding of employees. Coordinates any employee training or help desk tickets.
• Administer IT equipment inventory: maintains equipment inventory records; produces and distributes reports on equipment inventory; coordinates equipment maintenance and arranges for training on new equipment.
• Local administrator for carrier-based systems.
• Coordinate AV and conferencing equipment and services for meetings and training sessions as needed.
• Travels as necessary: supports branch offices as required; participates in offsite training.

Bachelor’s Degree preferred.  Minimum of four (4) years office experience with Desktop, Network, and VoIP phone support.  Knowledge of Office 365, OneDrive, SharePoint, Network Switches, Firewalls, Wireless Access Point and Router Configurations.