Encompass Unrepresented Casualty/Bodily Injury Adjuster

Where good people build rewarding careers.

Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

Encompass Insurance Company has an exceptional career opportunity for an Unrepresented Casualty/Bodily Injury Adjuster in Woodridge, IL!

Under limited supervision, this job is responsible for investigating moderately complex and occasionally complex, unrepresented claims which may include: (1) uninsured or underinsured motorist (UM/UIM) claims in single or multi car accidents; (2) Injury Casualty Soft Tissue (ICST); and (3) unrepresented moderate or major claims. The individual takes recorded statements, resolves loss of use claims, issues payments to appropriate parties, and negotiates and settles or refers bodily injury issues that cannot be resolved. The individual delivers compassionate service that is fast, fair, and easy, to ensure customer retention, while analyzing coverage, investigating and determining liability, and negotiating and settling moderately complex and occasionally complex claims. The individual provides work guidance and direction to less senior employees. The individual works independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual also consistently meets band level behaviors, production, quality, and/or customer service goals.

Key Responsibilities:
Customer Service

• Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
• Researches and responds to moderately complex and occasionally complex customer communications, concerns, conflicts or issues
• Reviews customer satisfaction results; works independently to create personal action plans

File Documentation and Reporting

• Summarizes documents and enters into claim system notes
• Documents a claim file with notes, evaluations and decision making process

Coverage, Liability and Evaluation

• Sets initial reserve, updates reserve, documents rationale and claim summary notes
• Obtains photos and/or conducts scene investigation
• Takes recorded statements from claimants, insureds, witnesses, medical providers, etc., conducts investigations into moderately complex and occasionally complex accidents, determines liability, and prepares summaries
• Determines claim value

Negotiation and Settlement Guidance

• Negotiates and settles claims in accordance with business unit best practices
• Reviews medical reports in preparation for claims settlement evaluation

Other Projects and Responsibilities

• May participate in one or more moderately complex or occasionally complex special assignments
• May serve as a subrogation or arbitration panelist

Please note that, there is a required 1-week training that will take place in Wheeling, IL.

Job Qualifications

• Bachelors degree in related field preferred or equivalent experience
• 2+ years of Bodily Injury claims experience
• Ability to interact effectively with internal or external customers and act with empathy
• Applies general and occasionally broad knowledge of insurance policy, coverage, and regulation
• Applies general and occasionally broad knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
• Applies general and occasionally broad industry knowledge to discipline practices, including best practices, to support the business unit
• Applies general and occasionally broad knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
• Applies general and occasionally broad knowledge of problem solving and preparation of reports for analysis
• Applies general and occasionally broad ability to leverage learned technical skills in support of team objectives
• Applies general and occasionally broad negotiation and/or arbitration skills
• Applies general and occasionally broad conflict management and problem resolution skills in managing internal and external customer relationships
• Applies general and occasionally broad problem solving skills to continuously improve business outcomes
• Ability to investigate, evaluate, negotiate and settle moderately complex and occasionally complex claims
• Provides individual decision making within authority limits
• Has and maintains all appropriate licenses and registrations for the role per state requirements

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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