Market Consultant

The Market Consultant is accountable for providing consulting services to vendors who are contracted to provide survey data collection services to the organization’s Field Service functions. This can include consulting services such onboarding, vendor support and escalation for the organization's in-field data capture functions, including establishing and maintaining the organization's adherence to clients’ Service Level Agreements, quality principles, best practices, and initiatives.

Responsibilities:

• Lead others and build strong relationships with a remote vendor workforce
• Responsible for onboarding and on-going calibration of vendor resources across the country
• Work with Market Analysts, Vendor Management, and Recruiting to identify resource needs
• Confirm qualifications for new Vendor
• Conducts survey quality consultations with vendors t provide feedback and best practices
• Cultivate relationships with vendors and contributes to vendor consultations
• Responsible for producing KPI analytics/reports.
• Complete field assignments as required
• Extensive travel 
• Interact directly with Company’s customers in an effective manner

Skills:

• Proficiency in MS Office, including intermediate to advanced Excel skills
• Developed leadership acumen
• Effective at consulting with business owners on developing and installing best practices
• Ability to identify talent that meets the needs of the business
• Strong mathematical abilities, with excellent attention to detail
• Strong analytical and problem-solving abilities
• Excellent interpersonal skills, with the ability to communicate effectively with others and set clear expectations
• Strong organizational skills, with the ability to multi-task and meet deadlines
• Demonstrates initiative, with the ability to manage self and workload
• Exemplary customer service focus, for both internal and external clients
• Effective team player that values overall team success as well as individual achievement
• Displays professionalism and represents the organization in a professional manner