Defect Risk Investigator

Where good people build rewarding careers.

Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

This Business Conduct team is housed within the Encompass Product Operations department. The team primarily operates as business project managers for defects and is also involved with minimizing risk of future defects. The team is a corrective action liaison between Product (Pricing, Underwriting, and Contract) and external departments (Technology, Operations, Legal, etc.).

The Business Conduct Consultant will work on projects that include but are not limited to: defect projects, defect prevention within discretionary projects, and process improvement opportunities.

Key Responsibilities

• Project manager for defects
  • Manage corrective action defect projects from end to end for Product issues (Pricing, Underwriting, and Contract)
  • Investigate proposed defect root causes by logically identifying interrelated items and asking good questions of Technology
  • Analyze samples of identified corrective action policies from a business perspective
  • Collaborate with Product subject matter experts to leverage their expertise in understanding business intent and impact
  • Collaborate with Technology, Operations, Legal, and other areas to leverage their expertise in determining options
  • Think outside the box to offer innovative solutions
  • Translate information from Technology into an understandable and cohesive story for Product
  • Communicate options and recommend a proposed solution to Product senior leaders on a regular basis
  • Manage and prioritize a portfolio of defect projects

• Minimizing risk of future defects
  • Engage in preventing defects prior to the release of discretionary projects by providing feedback of the requirements and the testing plan
  • Minimize risk by analyzing opportunities for process improvement within Product and potentially cross-functionally
    • Accountable for improved business results by providing enhanced decision-making support and execution excellence
    • Effectively communicate actionable recommendations for change

Job Qualifications

• Experience: 2 years of related experience; prior insurance industry experience preferred
• Education: college degree preferred
• Strong attention to detail
• Intermediate decision-making, problem-solving, and logic skills
• Intermediate time and project management skills
• Intermediate proficiency in Microsoft Office suite
• Strong written and verbal communication skills

• Works effectively in a team environment

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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