Service Engineer- Concierge Technology Team

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Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

Working with the Leadership Team, Architects, Engineers, Service Providers, Business Clients and support chain areas this position contributes to the development and implementation of organizational strategies, policies and practices for the Field Support team supporting the Allstate Enterprise. As part of this job family, the Lead Consultant role will be instrumental in aiding the development, implementation and maintenance of support processes for the Allstate workstations. The resource will be accountable for achieving the business goals for Allstate within the Field Support Organization.

Executive Concierge Services Team provides day-to-day technology support for Allstates Senior Leadership Team (SLT) on a 24x7 basis. The team members offer excellent customer focus and solid technology solutions in a very timely fashion. The Team takes ownership of the technology issues and stays on top of the issues until they are resolved. Escalations are performed diligently and leadership engagement is requested as needed. The Team takes pro-active measures to ensure that the Senior Leadership Team technology environment is stable and secure.

Key Responsibilities

• Research, analysis, planning, optimization of workstation support
• Manages collaboration with support chain teams (Engineering, Architects, vendors, business clients) to ensure technology components are supported & maintained properly
• Create support documentation for technology components
• Implement support processes
• Manage complex hardware and software technology component analysis, and evaluation on resource requirements necessary to maintain and/or expand service levels
• Manage efforts to ensure that plans integrate effectively with other aspects of the technical hardware and software technology components including representing security standards
• Resolve highly complex or critical incidents, logging and communicating issues and resolutions
• Provide input and technical guidance in project management, planning, task definition and estimating
• Develop plans to meet required service levels; report on service health

• Using a good understanding of the business needs, provides thought leadership, innovative ideas and direction in support of senior leadership.
• Builds and maintains relationships with business and technology partners needed to accomplish assigned tasks.
• With minor direction, performs research, gathers information, analyzes data, draws conclusions and makes recommendations
• Clearly and effectively communicates basic ideas and information to others
• With minor direction, develops, operationalizes, and implements ideas that have long term broad organizational impacts
• Establishes common ground and looks for mutually-acceptable solutions while building consensus.
• Willingly works to resolve conflicts, issues and differences of opinion.
• Follows through on commitments
• Able to identify outstanding or unresolved issues, and escalate appropriately
• Communicates and presents basic project information/updates to project manager
• Seeks and utilizes relevant functional, business, and technical knowledge to identify and recommend the best solutions for Agencies and staff. Solves problems and looks for innovative solutions.

Job Qualifications

• High proficiency in Mac, iOS and Windows Operating Systems
• MAC Operating System certification is a must
• High proficiency in configuring and troubleshooting mobile devices (iPhones, iPads etc.)
• Bachelors Degree
• 3-5+ years of experience
• Strong technology background w/industry knowledge
• Presentation and facilitation skills
• Skills in project management, team building, and problem solving
• Good communications skills
• Influencing

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.