Assistant Employee Benefits Account Manager
- Employer
- Capstone Search Group
- Location
- San Antonio, Texas
- Salary
- Confidential Salary
- Posted
- Jun 13, 2022
- Closes
- Jul 11, 2022
- Ref
- MNN8920
- Category
- Customer Service
- Job Type
- Full Time
- Career Level
- Experienced (Non-Manager)
About the Role
The San Antonio team at one of the country’s largest insurance brokers has an assistant level position working in their account management team. As Assistant Employee Benefits Account Manager you have a lot of crossover functions with lead service teams, but because the team is smaller many of your daily responsibilities will also feel administrative to support client needs, policy changes, and renewal prep.
Your Primary Duties include:
- Customer Requests: Respond to client requests to process or fix service issues. Assist with claims resolution. Processes changes or additions to insurance policies.
- New Account Set Up: Send out welcome letters; create packets with communication materials and benefit administration toolkits.
- Data Management: Input data on current accounts, status updates on renewals, and research/claims data into the agency’s management system.
- Enrollments: Troubleshoot enrollment issues and process employee changes/terminations with insurance companies.
Skills & Experience
- At least 1-2 years of Life & Health insurance experience in a similar customer service role or benefits administration.
- Active life and health insurance license.
Job Specs
Location: San Antonio, TX