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Analyst - Product Rating

Hartford, Connecticut

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$63,800.00 - $105,200.00

Target Openings


What Is the Opportunity?

The Position will be part of the Business Product Capability Services Chapter. The primary responsibilities comprises of performing Business QA activities across Value streams following Agile methodologies for System applications and platforms used internally and externally for Business Insurance products & services.

The individual will be responsible in executing the Business QA(BQA) strategy/approach partnering with Value Stream/Circle teams and peers.

Responsibilities also include:
? Providing business testing guidance working with Business field users engaging them in UAT and gathering inputs into the Business E2E suite. Tasks require proficient communication, facilitation, critical thinking and collaborative skills.
? Following all BQA practice deliverables and adjust based on the needs of the project/circle and provide the right level of engagement / support.
Secondary responsibilities may include some level of automation of scripts, intake oversight for underwriting rules and Rating/pricing validation.

What Will You Do?

  • Primary Job Duties & Responsibilities
    • Interpret and analyze Business requirements
    • Understand Project Management fundamentals.
    • Actively seeks opportunities to expand analytical and business knowledge.
    • Develop and implement Business Quality Assurance Plans.
    • Develop leadership skills while learning how work assignments address business issues.
    • Support process improvement initiatives.
    • Independently own and deliver the following within the realm of both Project and BQA support:
      • Demonstrate solid understanding of Agile 2.0 process; seek clarification if needed
      • Ensure proper use & adherence of defined best practices & standards including development and maintenance of artifacts, quality reviews, scope management, sizing, workflow management, Rally tool usage etc.
      • Meet all deliverable deadlines and report on issues and/or progress with agreed upon frequency
      • Timely Communication with 'all' teams including circle/chapter leadership as appropriate
      • Triage management of defects and intake tool, and root cause analysis skills.
      • Encourage employees to consistently adopt and utilize defined processes, tools and standards while monitoring and identifying additional standards and practices to be considered for implementation
    • Develops effective relationships and partners with business customers in: IT, BA, QE (Quality Engineer), Product Owner, Team leads, UX, Implementation leads, business/field users, etc.
    • Taking accountability, analytical thinking, change management/resilience, communication, customer focus, judgment/decision-making, leveraging differences, relationship management, and teamwork
    • Meets or exceeds quality, timeliness, and service level agreements.
    • May update and maintain product configuration rules.
    • May conduct analysis of rules and rating discrepancies.
    • Other duties as assigned.

Additional Job Description

  • Minimum Qualifications
    • Two years of Technology or Business Testing and/or Quality Assurance experience required.
    • High school diploma or equivalent required.
  • Education, Work Experience, & Knowledge
    • Bachelor's degree in a related field, or its equivalent in work experience preferred.
    • Solid knowledge of property casualty insurance products (Personal or Business Insurance).
    • Demonstrates an aptitude for learning assigned supported business systems and technology.
    • Strong personal computing skills with experience using Microsoft Office Excel preferred.

What Will Our Ideal Candidate Have?

Job Specific Technical Skills & Competencies

  • Demonstrates expert knowledge of business applications and processes.
  • Has an expert knowledge of the systems interfaces with the business operations work-flow, and a solid understanding of the corporate and departmental information system strategies.
  • Experience and Exposure to any of these are a plus: SharePoint online, power apps
  • Where appropriate maintains a thorough knowledge of business trends.
  • Intermediate leadership, innovation and initiating skills.
  • Results driven. Customer-focused orientation
  • Intermediate oral and written communication skills, with ability to influence others.
  • Intermediate organization and time management skills.
  • Attention to detail.
  • Intermediate critical thinking and analysis skills to assigned work efforts. Also includes intermediate problem-solving skills.
  • Actively invests in improving own capabilities.
  • Exposure to rating, pricing, underwriting rules concepts is a plus

What Is in It for You?

  • Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you're eligible for five free counseling sessions with a licensed therapist.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Travelers offers a hybrid work location model that is designed to support flexibility. #LI-Hybrid

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. 

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit

About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.