Claim Service Specialist - Hybrid
The world isnt standing still, and neither is Allstate. Were moving quickly, looking across our businesses and brands and taking bold steps to better serve customers evolving needs. Thats why now is an exciting time to join our team. Youll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
Youll do all this in an environment of excellence and the highest ethical standards a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from lifes uncertainties so they can realize their hopes and dreams. For more than 89 years weve thrived by staying a step ahead of whatevers coming next to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. Weve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We dont follow the trends. We set them.Job Summary:
This job primarily supports claim related inbound phone calls within established quality, productivity and process standards on specific losses as directed by management. The individual handles inquiry calls for auto claims but may be required to route calls to other claims organizations. Calls may require additional research or follow up which may include obtaining repair estimates or routing assignments to adjusters. The individual is expected to deliver compassionate service that is fast, fair, and easy to ensure customer retention.
A Day in the life of a Claims Service Specialist:
Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
Receives incoming telephone calls and other electronic correspondence with a goal of providing the proper resolution to the customer
Is responsible for timely responses to customer emails and calendar management
Retrieves, emails, or mails supporting documentation to customers/vendors or others as directed
Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
Processes claims payments and supports customers in setting up rental reservations
Completes accurate documentation of all claim handling into the system
Provides back-up for any support functions in the office
In our virtual environment, adjusters are required to engage and participate on camera during online meetings and trainings
You're a great match for this role if you have:
High School Diploma or equivalent with previous experience in either customer service and/or a professional work environment
Skillful at being efficient and paying attention to detail with the ability to anticipate customer needs
Adaptable to change in a fast-paced environment
Good oral and written communication skills
Can use computer software packages such as Microsoft Office products
Ability to transcribe information while handling a phone call
Performs routine tasks of basic complexity under general supervision
Whats in it for you?
Generous paid time off (PTO)
Discounted gym memberships
Cafeteria style health insurance plan- starts day one!
401K match and pension plan
Volunteer opportunities + matching donations
Visit AllstateGoodLife.com to learn more
Where will I work?
This position is a hybrid position. You must reside within a reasonable driving distance from Houston or Irving, TX, Chandler, AZ or Charlotte, NC.
Compensation offered for this role is$35,400.00-$45,825.00 per yearand is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands.
As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.For a full description of Allstates benefits, visit allstate.jobs/benefits/
Allstate generally does not sponsor individuals for employment-based visas for this position.
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