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Consulting Technology Engineer

Hartford, Connecticut

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$95,800.00 - $158,000.00

Target Openings

3

What Is the Opportunity?

Travelers is seeking an initiative taking, experienced technical engineer able to take a horizontal view across our Business Insurance Technology landscape to define and support continuous improvement initiatives. (1) Focused on learning and leveraging ServiceNow capabilities current and future, technical and non-technical. (2) Very strong analytical and critical thinking skills in the Problem Management arena - root cause analysis driving system stability. Work with application and infrastructure owners to prevent incident recurrence. (3) Conduct data analysis across many sources and technologies such as application performance monitoring, incident/problem/change management data as well as typical application and platform views. Ability to identify trends and provide metrics and reporting through a horizontal lens. All while working within an Agile framework.

This role is part of an evolving team focused on driving actions to meet key objectives and KPI's, leveraging newly implemented ServiceNow capabilities and demonstrating a broad understanding of technology stacks. If you enjoy ground floor opportunities, possess a natural curiosity and passion for learning and driving continuously improving business and customer experiences this may be a role for you.

Under limited supervision, demonstrates a comprehensive understanding of the activities performed related to engineering support, installation and/or operations of application, infrastructure and cloud technologies. Plans at a tactical level and manages through influence the effective use of tools and technology resources for assigned projects and functions. May direct assigned team members to design, develop and/or implement complex technology solutions supporting one or more business and/or technology areas. Develops and implements appropriate solutions that may involve multiple platforms, databases, software/hardware technologies and tools promoting strong end to end stability. Embraces continuous learning as technologies emerge while enhancing current data collection and monitoring systems that provide insight into the business/customer experience. Facilitates and/or participates in some complex across line of business escalations. Strong ability to deal with ambiguity and adapt to changing priorities.

What Will You Do?

  • Solves problems
  • Develops tactics and operational plans in alignment with strategic objectives for assigned technologies and projects
  • Drives the execution of departmental and enterprise programs.
  • Identify components of the application and infrastructure susceptible to performance, stability and scalability issues
  • Leverages application and infrastructure technology to configure, develop and/or redesign technology solutions.
  • Seen as a technical expert and consults across infrastructure and application areas as well as vendors
  • Seeks opportunities to expand technical knowledge and capabilities
  • Builds, leverages, and maintains effective alliances across technical and business community, demonstrating strong communication skills
  • Interacts with customers to achieve efficient, effective and measurable results.
  • Updates operating reports and presents to all levels of the organization
  • Prioritizes work according to business and production availability requirements
  • Drives root cause analysis practices and processes to continually improve the user experience - requiring business and some non-business hours to investigate and create preventive actions
  • Documents processes locally and across enterprise
  • Gain in-depth understanding and leverage ServiceNow platform capabilities
  • Assist with onboarding of team members
  • Contribute to team evolution to continually drive value outcomes
  • Perform other duties as assigned

What Will Our Ideal Candidate Have?

  • Five to Seven years of experience in Technology preferred.
  • Two years of experience in a technical leadership role preferred
  • Experience with performance analytics, service portal and custom integrations
  • ServiceNow configuration experience and/or strong understanding of platform capabilities - jQuery, JavaScript helpful as well as understanding ServiceNow object model and web services
  • ServiceNow dashboard create and maintain skills - other dashboard experience like Qlik, QlikView helpful
  • Knowledge of service management practices and process disciplines (ITIL, ITSM)
  • Experience with metrics and monitoring tools
  • Hands on experience analyzing infrastructure and application issues, including logs and exception handling to ensure preventive actions are taken after root cause is determined, ex. Dynatrace, Kibana, cloud based offerings etc.
  • Exposure and general understanding of different architectures a real plus
  • Excellent verbal and written communication skills - will engage with many different constituencies

What is a Must Have?

  • A bachelor's degree in Computer Science or a related field, or its equivalent in work experience, plus five years of experience in Technology required;
  • Alternatively, a Master's degree in CS or a related field and three years of work experience in Technology

What Is in It for You?

  • Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you're eligible for five free counseling sessions with a licensed therapist.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. 


If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.


Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.


About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.