Director of Agency Operations & Human Resources

About the Role

The largest independent insurance agency in North and South Dakota seeks an experienced insurance professional who has a combination of human resources skills as well as agency operations. The Director of Operations & Human Resources will work in close coordination with the COO to drive the focus of operational strategy.

Remote with requirement of travel to Minot office at a minimum of every 2 weeks.

Duties & Responsibilities

• Process definition, improvement, and implementation
• Licensing and Continuing Education tracking
• Manage the account technical services staff (20+ direct reports)
• Create a compensation strategy
• Investigate employee issues and conflicts and bring them to resolution
• Ensure the organization’s compliance with local, state, and federal regulations
• Maintain HR and Operational systems and processes
• Design and implement employee retention strategies

Skills & Experience

• Proven working experience as HR and/or Operations leader
• Demonstrable experience with human resources metrics
• Ability to architect strategy along with leadership skills
• Excellent active listening, negotiation, and presentation skills
• Competence to build and effectively manage interpersonal relationships at all levels of the company
• In-depth knowledge of labor law and HR best practices

Compensation, Benefits, & Perks

$60,000 to $100,000. Team is made up of great members who benefit from onsite training, dependable mentoring, company paid licensing, competitive salaries, a comprehensive benefit package, bonus incentives, and profit-sharing opportunities.