Field Claim Specialist – Homeowners

What you will do:

The Auto Club Group is seeking prospective Claim Specialists who can work under minimal supervision with a high-level approval authority to handle complex technical issues and complex claims.  Will earn a competitive salary of $72,000 to $78,000 annually with annual bonus potential based on performance.

  In this position, you will have the opportunity to:   Review assigned claims,

Contacting the insured and other affected parties, set expectations for the remainder of the claim process, and initiate documentation in the claim handling system.  

Complete complex coverage analysis.

Ensure all possible policyholder benefits are identified. 

Create additional sub-claims if needed. 

Complete an investigation of the facts regarding the claim to further and in more detail determine if the claim should be paid, the applicable limits or exclusions and possible recovery potential. 

Conduct thorough reviews of damages and determine the applicability of state law and other factors related to the claim.

Evaluate the financial value of the loss.

Approve payments for the appropriate parties accordingly. 

Refer claims to other company units when necessary (e.g., Underwriting, Recovery Units or Claims Special Investigation Unit). 

Thoroughly document and/or code the claim file and complete all claim closure and related activities in the assigned claims management system.  

Utilize strong negotiating skills.  

Claim Specialists assigned to Homeowner/CAT claim unit handle claims valued over $25,000 (for the inside desk role) and over $100,000 (for field role). Investigate claims requiring in-depth coverage analysis.  When handling claims in the field, must prepare damage estimates using claims software.  Review estimates for accuracy.   May monitor contractor repair status.   May assist Claim Manager with file reviews and training.

With our powerful brand and the mentoring we offer, you will find your position as a Claims Specialist can lead to a rewarding career at our growing organization