Virtual Auto Damage Adjuster
The world isnt standing still, and neither is Allstate. Were moving quickly, looking across our businesses and brands and taking bold steps to better serve customers evolving needs. Thats why now is an exciting time to join our team. Youll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
Youll do all this in an environment of excellence and the highest ethical standards a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.Plus, Allstate is changing how, when, and where we work-to lead us boldly into our future. We're empowering our employees to create better ways of working through more intentional use of communication and collaboration practices, processes and tools.
Everything we do at Allstate is driven by a shared purpose: to protect people from lifes uncertainties so they can realize their hopes and dreams. For more than 89 years weve thrived by staying a step ahead of whatevers coming next to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. Weve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We dont follow the trends. We set them.Job Description
Now is an exciting time to join Allstate! One of the worlds most trusted brands is building a team of enthusiastic colleagues, who together,and helpingguide customers to live a life well protected. Join us and youll have everyday opportunities to learn, grow and shape your future while pursuing your desire to do good for others.
Aday in thelife of aVirtualAutoAdjuster:
Communicate empathetically with customers and help them through their claim process in a fast, fair and easy manner
Efficiently write or review accurate estimates and supplements based onphotos/ video/ physical inspection
Review, reconcile, and negotiate with, repair facilities, customers and claimants
Perform parts searches
Primarily workingvirtually from home withoccasional travel for physical inspectionswithinthelocal market
Workinmultiple workstreams (QuickFotoClaims, Waivers, Virtual Assist, Tech Reviews, Total loss)
Use data and analytics toproblem solveand contribute to team goals by sharing ideas and opinions.
Flexibility to work independently as part of a virtual team.
In our virtual environment, adjusters are required to engage and participate on camera during online meetings and trainings.
We cover the cost to help you study for and earn yourlicense
We offer full paidvirtualtrainingpluson the jobtraining
Ongoing training opportunities for continuous improvementWhat's in it for you?
Paid training and licensing
Visit AllstateGoodLife.com to learn more
Youre a great match for this role if youhave:
High School Diploma/GED or higher
You have at least 18 months auto estimating writing experience CCC, Audatex, Mitchell
You have prior experience using the auto estimating program Mitchell
You enjoy the ability to work independently starting your day from home, and potentially traveling to various locations to restore peoples lives through outstanding customer service
Previous customer service experience
Value providing an effortless customer service experience
Are organized and able to multi-task in a fast-paced environment
Are known for clear and professional communication both written and verbal
Being bilingual and/or having prior military experience is a plus
Company Vehicle(vehicle dependent on mileage and area of coverage) and cell phone may be provided based on business needsWhere and when will I work?
Candidate must reside in PST or MST time zones: WA, OR, ID, MT, WY, NV, UT, CO, AZ, NM
This position is not availablefor California, Alaska, and Hawaii residents
8:30am - 5:00pm PST and 9:30am - 6:00pm MST
To be determined based on business needs.
Possible weekend rotations with comp day.
New hire sign on bonus$1500!
Compensation offered for this role is$51,600 - $71,050 and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands.
As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.For a full description of Allstates benefits, visit allstate.jobs/benefits/
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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