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Director Business Solutions Architecture

Hartford, Connecticut

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$108,700.00 - $179,400.00

Target Openings


What Is the Opportunity?

Under general direction, this role partners with business and functional leadership to contribute business architecture rigor, insight, and analysis, to teams defining, assessing, and planning to bridge strategy to execution. This role is also responsible for leading engagements with moderate to high complexity.

What Will You Do?

Value Stream / Circle Partnership

  • Connect with circle leadership to identify potential engagements and future BSA needs.
  • Stay abreast of general value stream and circle roadmap.
  • Identify impacts or relationships and provide context across value streams.
  • Support customer/agent/employee journeys and product modernization by defining solutions that enable the ideal experience.

Initiative shaping

  • Transform business needs, ideas and hunches into distinct bodies of work.
  • Identify high level business capability areas to support proposed needs.
  • Identify impacted value stream and circles to support prioritization.

?Business capability articulation and refinement.

  • Partner with business areas to elicit capability gaps.
  • Facilitate working sessions with business leaders and SMEs to:
    • Conduct current state assessment to identify pain points and gaps.
    • Draw out future state business needs.
    • Synthesize concrete and specific business capabilities needed to support general business needs.
  • Articulate, capture and refine capability needs across BI.
  • Logically organize and maintain capability needs to best suit engagement.
  • Develop conceptual artifacts to illustrate proposed solution.
  • Present summarized findings to senior leadership.

Technical solution coordination

  • Partner with technical stakeholders to inform scope of business needs, ensure adequate understanding and inform technical estimation process.
  • Stewardship of high level established and strategic technical patterns to ensure consistency across initiatives.
  • Map business capability needs to technical solution to ensure business needs are fully addressed.
  • Evaluate emerging technology for business capability fit.

What Will Our Ideal Candidate Have?

  • Bachelor's Degree preferred.
  • 6 or more years of demonstrated business experience with working knowledge of business analysis, process improvement and/or business architecture.
  • Leadership Skills (Intermediate)
  • -Personally accountable
  • -Demonstrated ability to interact and influence across levels of organization
  • -Ability to drive outcomes
  • -Increases organizational performance through coaching and mentoring
  • Influencing Skills (Advanced)
  • -Seeks opportunities to learn from and to influence others
  • -Facilitate negotiations toward practical solutions
  • Relationship Management (Advanced)
  • -High emotional intelligence
  • -Ability to consider others' ideas; responds well to feedback
  • -Ability to work independently, as a member of a team, and team lead
  • -Demonstrated ability to build strong relationships with a diverse group of people at all levels in both business and IT areas across the Enterprise
  • -Strong credibility; easily gains respect and trust from others
  • Organizational Skills (Advanced)
  • -Highly adaptable, with ability to proactively accommodate shifting priorities and aggressive timelines
  • -Ability to organize work efficiently and effectively
  • -Ability to see results to completion
  • Communication Skills (Advanced)
  • -Excellent oral and written communication skills
  • -Strong presentation skills
  • -Highly effective facilitation skills within small or large group settings
  • -Presents thoughts effectively with individuals at all levels within the organization including senior leaders
  • -Ability to successfully collaborate within team and throughout organization to bring together desired results
  • -Ability to convey information in accurate and consumable models
  • -Ability to translate concepts into terms understandable by everyone
  • Problem Solving and Analysis Skills (Advanced)
  • -Ability to assimilate and correlate disconnected information, identify patterns, and articulate organizational relevance
  • -Ability to solicit input, analyze data, draw conclusions and provide recommendations
  • -Uses logic and methods to solve difficult problems with effective solutions
  • -Ability to hold both a 'big-picture' and a detailed view of a business problem when considering solutions
  • -Creatively generates ideas with confidence

What is a Must Have?

  • 5 years of demonstrated business experience, with working knowledge of business analysis, process improvement, business transformation, and/or business strategy development within complex organizations and business environments.
  • General knowledge of business architecture tools and concepts.

What Is in It for You?

  • Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you're eligible for five free counseling sessions with a licensed therapist.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. 

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit

About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.