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Customer Success Lead Data & Analytics

Hartford, Connecticut

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$92,800.00 - $153,100.00

Target Openings

1

What Is the Opportunity?

Job Description Summary
The Customer Success Lead role is responsible for ensuring our data & analytics products meet our customers' needs in the near and long-term context. As part of the empowered product team and collaborating with Team Leads and Tech Leads, the Customer Success Team Lead is accountable for customer success across multi-team outcomes and will develop, cultivate and maintain relationships with business customers across BI to ensure the data & analytics products work in customer's context and process.

This position will be is an individual contributor with ownership of an end-to-end customer group and will be instrumental in helping to shape the Customer Success practices.

Travelers offers a hybrid work location model that is designed to support flexibility. #LI-HybridJob Description

Primary Job Duties & Responsibilities

  • Ensures coherent, data-driven, cross-product customer strategies in partnership with Customer Success and Team Lead peers
  • Develops and maintains effective customer partnership¬†
  • Communicates customer vision, strategy and priorities as part of empowered Product Team
  • Continuously partners with business stakeholders to ensure continuous engagement throughout the development of data & analytic products
  • Synthesizes information from cross-product teams to communicate customer roadmap
  • Within the context of an agile team, advocates for the end user, measuring risk and trade-offs when making decisions
  • Supports and utilizes discovery and validation practices in daily partnership with team leads
  • Understands and leverages industry best practice, market data and technology trends to identify data & analytic opportunities
  • Championing, iterating, and implementing our customer success practice

Minimum Qualifications

  • Bachelor's degree or equivalent education and 3 years analytics experience required.

Education, Work Experience, & Knowledge

  • Bachelor's degree in mathematics, finance, computer science, statistics, MIS or equivalent experience preferred.
  • Typically has a minimum of 4-6 years of experience in Descriptive Analytics or related field.
  • 4+ years working successfully with Microsoft office products and software/programming applications specific to business supported.
  • Working knowledge of tools such as SAS, R, SQL preferred.
  • General knowledge of Descriptive Analytic practices and processes. General knowledge of insurance products/concepts required.
  • Previous experience leading others preferred.
  • General knowledge of the main features of the collection of data and the relationship of data elements to each other.

Job Specific Technical Skills & Competencies

  • General understanding of the business functions, processes, and overall business strategies of businesses supported.
  • Demonstrated intermediate analytic and diagnostic skills.
  • Demonstrated intermediate interpersonal skills.
  • Demonstrated intermediate communication and presentation skills
  • Ability to work independently and as part of a team.
  • Demonstrated ability to influence others.
  • Intermediate project management skills.
  • General understanding of the business functions, processes, and overall business strategies.
  • Demonstrated ability to see results to completion.
  • Intermediate business acumen.
  • Intermediate Computer Skills in Excel and related applications
  • Intermediate problem solving and decision making skills.
  • Ability to interact effectively with others across functions.
  • Ability to think strategically.
  • Ability to consider others ideas seriously and accept feedback.
  • Builds and maintains credibility with others.
  • If incumbent leads others, intermediate leadership skills including ability to:
  • Leverage Differences.
  • Manage in participative manner.
  • Intermediate ability to develop employees preferred.

Environmental / Work Schedules / Other

  • Requires extended periods of computer use
  • Requires extended periods of sitting.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. 


If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.


Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.


About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.