Director of Operations - Commercial Lines

About the Role

This large national insurance broker is seeking a qualified individual to help lead their Center of Excellence operation for their commercial lines Property and Casualty division. The ideal candidate will have previous agency-side experience, be a strong technical expert in coverages and systems, and possess previous or current management experience at a high level.

Duties & Responsibilities

• Direct and monitor the customer experience for the commercial lines department in accordance with goals and objectives of the profit center and established policies and procedures
• Recruit, develop, and retain top talent
• Identify areas of opportunities and develop strategies for improvement within the department
• Work directly with leadership team to develop and implement a learning program for new teammates with a focus on profit center processes, workflows, and customer experience as well as technical insurance knowledge and carrier products
• Maintain strong relationships with carrier partners to provide a benefit to the profit center, as it relates to optimizing products and services
• Effectively communicate new opportunities, trends, and industry information to all members of the team
• Responsible for daily customer experience with processing policies and endorsements, invoicing, issuance of certificates of insurance, claims reporting and follow up as needed, premium breakdowns, auto ID cards, policy changes, review of policy forms, providing coverage comparisons, loss analysis, and responding to coverage questions

Skills & Experience

• 5-7 years of progressive experience in the insurance industry with commercial lines experience specifically
• Previous management or leadership experience strongly preferred
• State insurance license required
• Proficient in profit center computer programs, as well as Microsoft Office Suite, and insurance company proprietary software

Compensation & Benefits

$135-150,000 + bonus + full benefits package