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Business Insights and Delivery Manager

Hartford, Connecticut

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$96,200.00 - $158,700.00

Target Openings


What Is the Opportunity?

The Claim Business Intelligence & Analytics organization has an exciting opportunity for a Business Insights Delivery Manager. The primary focus of this position will be to work on a high performing Agile team, with a complex portfolio, supporting some of our strategic Legal initiatives. The activities include but are not limited to:

* Eliciting, analyzing, specifying, documenting, communicating, and validating Business Intelligence requirements
* Manipulating, validating, and analyzing data using SQL, Excel and other analytical tools to develop insights
* Driving improvements in data quality; Identifying data gaps to resolve issues
* Establishing Data Models and performing Source-To-Target Mapping
* Utilizing Information Design techniques and tools such as: Cloud, Qlik and MicroStrategy, etc.

The Business Insights Delivery Manager should have strong technical and analytical skills. In addition to a true passion and curiosity around data. They must be able to understand and articulate the business/data requirements and how information needs to be consumed, as well as bring the necessary data insights to the forefront so our business partners can make more informed decisions around their desired business outcomes.

Ideal candidates will have working knowledge of P&C Claim processes and Insurance operations. Familiarity in the Legal domain is a plus. The individual must be detail oriented, an excellent communicator, a self-starter, have influencing skills and can multi-task.

This is an individual contributor position, will not have any direct reports.

Travelers offers a hybrid work location model that is designed to support flexibility.

What Will You Do?

  • Provide data analysis, programming, and coding support for multiple complex components of insights delivery.
  • Contribute significantly to data wrangling, user experience and interface design, semantic layer and material view design and builds, and asset lifecycle management across a range of capabilities including reporting, guided analytics, self-service, embedded, augmented, and data as a service across a range of multiple technologies and coding languages.
  • Organize and present solution design options, which may include recommending patterns to leadership based on assessment of business requirements.
  • Understand the business problem, context, and audience to inform execution of the work.
  • Lead root cause analysis of production incidents and provide recommended patterns to avoid future incidents.
  • Assess data sources and technologies available to address business problems.
  • Provide mentorship and guidance to insight developers on how to efficiently deliver solutions that adhere to development standards and guidelines.
  • Understand current delivery portfolio and how it addresses business problems.
  • Align solution design to enterprise data management, security, and governance controls.
  • Coach and aid in the skill development of team members.
  • Perform other duties as assigned.

What Will Our Ideal Candidate Have?

  • Strong communication skills with the ability to consult on projects and present information effectively.
  • Business acumen with the ability to think strategically and use judgement to resolve issues as they arise.
  • Strong data acumen with the ability to analyze, cleanse, and organize data of significant complexity.
  • Experience with Information Design techniques and Tools such as: Cloud, SQL, NoSQL, Python, CI/CD, Data Visualization, Business Intelligence Platforms (Qlik, MSTR, Tableau), and/or Web Development (HTML, JavaScript, Analytic Libraries), ESRI.

What is a Must Have?

  • Bachelor's degree or three years equivalent experience with business intelligence tools, techniques, manipulation, or related.

What Is in It for You?

  • Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you're eligible for five free counseling sessions with a licensed therapist.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. 

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit

About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.