Trav Banner

Associate Claim Representative

Exton, Pennsylvania

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$50,800.00 - $83,800.00

Target Openings


What Is the Opportunity?

Fulfill Bond and Specialty Insurance Claims mission by conducting thorough investigation, analysis, evaluation and disposition of claims to achieve superior customer service and claim results at the most reasonable cost. Effectively manage all assigned Bond and Specialty Insurance Claims, typically of lower severity or complexity. Learn Bond business, products, policies and procedures via formal academic training (AFSB/PLUS) and practical work experience. Develop claim handling, negotiation, and litigation and strategy skills. Interact and collaborate with a team of business line colleagues.

What Will You Do?

  • Obtain all necessary active adjusters licenses and remain current with all CE credit requirements.
  • Within authority limit, evaluate, investigate, negotiate and resolve lower severity claims with moderate supervision by Claim Executive/Counsel or Claims management.
  • Be accountable for accurate documentation/information in claim file and Bond and Specialty Insurance Claim Management System (BCMS). Learn and adhere to claim documentation standards (e.g. coverage analysis, reserve and settlement rationale, current diary).
  • Within authority limit, retain, monitor, manage and approve payments to outside counsel on routine litigation matters, actively utilizing litigation management plans and budgets in accordance with Travelers' Litigation Management Plan. Guidance is needed for non-routine litigation.
  • Proactively manage litigation tendered to principals.
  • Recognize issues with broader implications to Bond and Travelers.
  • Represent Management Liability/Surety Unit in claim strategic initiatives (or lead team); lead Management Liability/Surety Unit strategic initiatives.
  • Share newsletters, webinar information, case analyses, results of defense counsels legal research and/or litigation strategies with underwriting Bond.
  • Keep Claim Executive and/or Claim Counsel or claims management apprised of claims being handled, seeking input and guidance, as necessary for prompt resolution.
  • With assistance and approval from Claim Executive and/or Claim Counsel or claim management, communicate reserve adjustments to underwriting.
  • Prepare reports (e.g. trial, etc.) to management that accurately reflect loss development, potential/actual financial exposure, coverage issues, and claim recovery strategies.
  • Management Liability: Proactively optimize pre-loss recovery opportunities through identification of potential sources of recovery, to include potential responsible party, co-conspirators, beneficiaries and any third parties (Accountants and Banking Institutions, Scrap Yards, Employment Agencies, E&O, or other insurance, etc.).
  • Surety: Proactively optimize pre-loss recovery opportunities through indemnitors and collateral.
  • Learn to identify all recovery opportunities and coordinate recovery efforts with the Recovery Management Unit and Claim Executive and/or Claim Counsel or claims management.
  • Gain an understanding of Bond and Specialty Insurance Claim workflow, product knowledge and key Claim strategies and learn how to execute those strategies.
  • Comply with operational policies, procedures, and performance standards in order to comply with all regulatory and Bond customer service standards.
  • Utilize negotiation skills and strategies within a non-litigation context.
  • Perform other duties as assigned.

What Will Our Ideal Candidate Have?

  • Bachelor's degree strongly preferred.
  • One or more years of professional work experience preferred.

What is a Must Have?

  • High school diploma or GED required.
  • One year of professional work experience required.

What Is in It for You?

  • Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you're eligible for five free counseling sessions with a licensed therapist.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results. 

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit

About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.