Property GHRN Inside Technician (Remote)

The world isnt standing still, and neither is Allstate. Were moving quickly, looking across our businesses and brands and taking bold steps to better serve customers evolving needs. Thats why now is an exciting time to join our team. Youll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

Youll do all this in an environment of excellence and the highest ethical standards a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from lifes uncertainties so they can realize their hopes and dreams. For more than 89 years weve thrived by staying a step ahead of whatevers coming next to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. Weve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

We are the Good Hands. We dont follow the trends. We set them.

Compensation

Compensation for this position begins at $60,000-$94,000 per year based on experience and qualifications.

Benefits

Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, youll enjoy a Total Rewards package that includes:

• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visitwww.allstategoodlife.comto learn more.

A Day in the Life of a Property GHRN Inside Technician

Under limited supervision, these individual reviews, analyzes, and processes mitigation, contents, and general contractor bills for payment to ensure accurate payment. This job is responsible for providing coaching and oversight to adjusters regarding use of and payments to general contractors and Allstates preferred vendors via the Good Hands Repair Network. The individual delivers compassionate service that is fast, fair and easy to ensure customer retention. The individual works independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual also consistently meets band level behaviors, production, quality, and/or customer service goals.

You're a great match for this role if you have mitigation/reconstruction/contents experience as a contractor.

Key Responsibilities

• Uses technical skills experience to ensure invoices reviewed are timely and proper

• Researches and responds to moderately complex and occasionally complex customer/contractor communications, concerns, conflicts or issues

Other Projects and Responsibilities

May participate in one or more moderately complex or occasionally complex special assignments May serve as a committee team lead for medium-sized projects or as a committee team member on medium to large projects

Training Develop and Deliver

• Advises management on coaching and mentoring opportunities Assists in assessing unit needs for training and development May lead or facilitate formal training for adjusters, processors or vendors
• Analyzes mitigation/contents/reconstruction bills to assess appropriateness of charges and detect duplicate billings
• Reinspects or reviews vendor mitigation/contents/reconstruction estimates, makes corrections and mitigation recommendations and determines correct settlement amounts
• Analyzes usage of mitigation vendors and identifies ways to improve usage and vendor partnerships

Vendor Management

• Develops, manages and audits relationships with vendors in the Allstate preferred vendor network

File Documentation and Reporting

• Summarizes documents and enters into claim system notes Documents a claim file with notes, evaluations and decision making process

Youre a great match for this role if you:

• At least a High School Degree or GED equivalent (Bachelor's degree preferred)
• 2+ years property estimating experience required (preferably within Xactimate)
• 1+ years experience with Xactanalysis preferred
• Ability to interact effectively with internal or external customers and act with empathy
• Applies general and occasionally broad knowledge of insurance policy, coverage, and regulation
• Applies general and occasionally broad knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
• Applies general and occasionally broad industry knowledge to discipline practices, including best practices, to support the business unit
• Applies general and occasionally broad knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
• Applies general and occasionally broad knowledge of problem solving and preparation of reports for analysis
• Applies general and occasionally broad ability to leverage learned technical skills in support of team objectives
• Applies general and occasionally broad negotiation and/or arbitration skills
• Applies general and occasionally broad conflict management and problem resolution skills in managing internal and external customer relationships
• Applies general and occasionally broad problem solving skills to continuously improve business outcomes
• Ability to investigate, evaluate and settle moderately complex and occasionally complex claims
• Provides individual decision making within authority limits
• Has and maintains all appropriate licenses and registrations for the role per state requirements

Notes:

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.For a full description of Allstates benefits, visit allstate.jobs/benefits/

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