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Associate Claim Counsel

Independence, Ohio

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$85,600.00 - $141,200.00

Target Openings


What Is the Opportunity?

Bond & Specialty Insurance (BSI) provides management and professional liability, cyber, crime insurance, and surety bonds to or on behalf of businesses of all sizes. Travelers' First-Party Claim Team is responsible for handling first-party claims, including Commercial Crime (including Fidelity), Cyber Crime, Kidnap & Ransom, Public Official Bonds, and Identity Fraud/Theft. The First-Party Claim Team partners with and supports business units including Private-Non-Profit, Public Companies, Financial Institutions, Insurance Companies, Investment Advisors, and Professional Liability.

What Will You Do?

  • Within authority limit, thoroughly analyze, investigate, negotiate and resolve moderate severity Management Liability First-Party crime claims with moderate supervision by claims management. 
  • Make appropriate decisions within own claim authority and make appropriate recommendations to management when necessary. 
  • Comply with all policies and procedures, including compliance, regulatory and Bond & Specialty Insurance (BSI) performance and customer service standards. 
  • Be accountable for accurate documentation/information in claim file and the claim system and adhere to Claim documentation standards (i.e. coverage analysis, reserve and settlement rationale). 
  • Proactively optimize pre-loss recovery opportunities through identification of potential sources of recovery, to include potential responsible party, co-conspirators, beneficiaries and any third parties.   
  • Identify all recovery opportunities and coordinate recovery efforts with the Recovery Management Unit and claims management. 
  • Maintain knowledge of coverage, legislative and industry-related initiatives and judicial trends. 
  • Recognize issues with broader implications to BSI and Travelers. 
  • Share newsletters, webinar information, case analyses with underwriting, Claim and Claim management.
  • Obtain and maintain an active license in your state and all required adjusters' licenses.

What Will Our Ideal Candidate Have?

  • One to five years of relevant legal or claim handling work experience.
  • Ability to effectively work through conflict and resolve issues with a professional demeanor.
  • Ability to make sound decisions and negotiate terms and conditions within designated authority limit.
  • Strong verbal and written communication skills with the ability to clearly articulate coverage determinations.
  • Time management skills with the ability to manage multiple priorities with an attention to detail, data and analytics.
  • Ability to build and maintain effective and collaborative relationships with colleagues, customers, and business partners.

What is a Must Have?

  • Bachelor's Degree.
  • Juris Doctorate Degree.
  • Properly licensed, registered or authorized, and in good standing, to practice law in the jurisdiction in which you will be working.

What Is in It for You?

  • Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you're eligible for five free counseling sessions with a licensed therapist.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results. 

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit

About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.