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Manager Market Research - Secondary

Hartford, Connecticut

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$92,000.00 - $151,800.00

Target Openings


What Is the Opportunity?

Join the team that collaborates across Travelers to inform business decisions, drive winning strategies, and enable the business to capitalize on change. Enterprise Market Research (EMR) provides business and functional area partners with objective, credible and actionable insights; helping to profitably grow the business, build the brand and positively position Travelers within the marketplace.

This role encompasses obtaining, analyzing and synthesizing information to identify and size market and industry opportunities, understanding competitors' actions and monitoring a variety of trends and their potential impacts to the business. You will conduct research projects leveraging numerous sources and methodologies, working with complex and sometimes conflicting datasets and turning data / information into clear and actionable insights for business partners across the enterprise.

Accountabilities include (1) engaging with internal business stakeholders to scope the research need and develop a research proposal that outlines the study objectives, (2) overseeing project execution, (3) analyzing / synthesizing relevant information, and (4) developing and delivering compelling, relevant and actionable insights.

Through your work, you will enable key business partners to act upon the knowledge and insight generated by research efforts to make informed business decisions and deliver against critical business objectives.

This position does not currently manage staff.

What Will You Do?

  • General knowledge of secondary research methodologies to execute major departmental projects from end-to-end for multiple business stakeholders.
  • Sophisticated level of data collection and analysis; ability to collaborate with internal research teams to identify appropriate sources and methodologies.
  • Excellent project management skills; ability to manage multiple projects simultaneously, often with non-congruent timelines.
  • Use data from disparate and sometimes conflicting sources to tell stories that bring insights to life for our business partners.
  • Leverages colleagues, outside experts and internal SMEs to generate strategic and business relevant insights.
  • Ability to perform market, industry, financial and economic analyses including competitive intelligence.
  • Ensures work is comprehensive and answers business partners' needs. Responsible for quality control on all projects.
  • Engage in proactive and strategic client engagement to build meaningful relationships
  • Other duties as assigned.

What Will Our Ideal Candidate Have?

  • Advanced ability to analyze data and summarize information from multiple sources, including large and complex data sets to perform market, industry, financial and economic analyses. 
  • Intermediate ability to turn observations derived from insight synthesis into actionable insights. 
  • Demonstrated ability to manage multiple projects simultaneously from scoping to client delivery.
  • Provide intermediate subject matter expertise in one or more research sources, methodologies or tools.
  • Ability to manage relationships with clients, and with team members involved on a project, during the research process. 
  • Advanced PowerPoint, Word and Excel skills.

What is a Must Have?

  • Minimum of 3 years of market research or related experience required.

What Is in It for You?

  • Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you're eligible for five free counseling sessions with a licensed therapist.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results. 

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit

About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.