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AVP Internal Communications

New York City, New York

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$146,200.00 - $241,300.00

Target Openings


What Is the Opportunity?

This role will lead the Internal Communications team dedicated to corporate Legal Services and highly visible corporate initiatives, including Sustainability and our Citizen Travelers nonpartisan civic engagement initiative. This is a senior-level manager who will build a team and act as a player-coach who both develops communications strategies/plans and executes with the team on the deliverables.

What Will You Do?

  • Oversee the development and implementation of strategies to directly advance objectives and priorities for Legal Services, Sustainability, employee civic engagement and related projects.
  • Provide strategic counsel to the respective leaders of these initiatives and ensure that internal communications strategies support business objectives and reinforce Travelers' culture and character.
  • Engage audiences with extremely strong writing and creative communications techniques.
  • Recruit and manage a team of internal communications professionals. Develop the team and expertise in their role as business partners, trusted advisors and strategic communicators.
  • Adhere to Travelers' high ethical standards and ensure the team does the same.
  • Cultivate strong partnerships with colleagues across the company, including close working relationships with Marketing and others to create alignment.
  • Ensure that strategic key messages are integrated into internal communications related to the initiatives.
  • Create an innovative culture and environment where piloting new ideas is welcome.
  • Demonstrate a thorough understanding of business strategies and build innovative business-based concepts into communications approaches and materials.
  • Leverage established internal communications best practices and Travelers' various communications vehicles and channels for maximum effectiveness and efficiency.
  • Comply with approval processes and brand guidelines for the development of communications materials.
  • Evaluate the effectiveness of internal communications through qualitative and quantitative methods. Review recommended changes and implement as appropriate.
  • Manage expenses to ensure that the most cost-effective methods are used while meeting the internal corporate initiatives leader's needs.

What Will Our Ideal Candidate Have?

  • 15 years of experience in corporate communications or a related field.
  • Minimum of four years' management experience.
  • Bachelor's degree in English, journalism or communications preferred
  • Superior judgment in an environment with substantial latitude to act.
  • Strong communication and client services skills, with goal of solidifying trusting and productive relationship with senior leaders.
  • Thorough knowledge of various communications techniques.
  • Advanced writing and editing skills, with ability to adapt to a full array of audiences.
  • Advanced ability to think big and develop creative plans for highly visible campaigns and defined objectives.
  • Advanced ability to interact with and influence senior leaders.
  • Advanced interpersonal (verbal and written) and presentation skills (with strong effectiveness presenting to senior leaders).
  • Advanced ability to effectively oversee complex communications projects and lead others to deliver on projects.
  • Advanced leadership skills, including ability to coach and develop employees.
  • Advanced ability to construct, and operate within, project budgets.
  • Advanced problem-solving and analytical skills, with the business acumen to think and operate strategically.
  • Advanced ability to build productive working relationships across all levels of an organization and across functional areas.
  • Leverage Differences.
  • Manage in participative manner.
  • Manage change effectively.
  • Inspire others and promote a vision.
  • Understand and navigate organization.
  • Align resources to accomplish key objectives.

What is a Must Have?

  • Bachelor's degree in English, journalism, communications or minimum of 8 years of related communications experience.
  • Minimum of 4 years of management experience.

What Is in It for You?

  • Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you're eligible for five free counseling sessions with a licensed therapist.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results. 

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit

About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.