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Utilization Review Nurse

Buffalo, New York

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$75,400.00 - $124,500.00

Target Openings


What Is the Opportunity?

This position is responsible for conducting in-house utilization review with emphasis on determining medical necessity for prospective, concurrent, retrospective and appeal treatment requests for workers compensation claims. Responsible for helping to ensure the appropriate treatment is directly related to the compensable injury and for adhering to multi-jurisdictional Utilization Review criteria.

What Will You Do?

  • Interpret routine, complex or unique medical information.
  • Evaluate medical treatment to determine whether it was/is reasonable, necessary and causally related based upon jurisdictional guidelines.
  • Submit accurate billing documentation on all activities as outlined in established guidelines.
  • Engage specialty resources, as needed, to reach final determination of medical necessity.
  • Utilize internal Claim Platform Systems to manage all claim activities on a timely basis.
  • Utilize Preferred Provider Network per jurisdictional guidelines.
  • Research medical information to support the claim review process.
  • Occasional contact with provider to ensure the injured employee is actively participating in a viable treatment plan.
  • Keep claim professional apprised of medical treatment request status.
  • In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
  • Perform other duties as assigned.

What Will Our Ideal Candidate Have?

  • Working knowledge of medical causation and relatedness preferred.
  • Working knowledge of jurisdiction-specific medical guidelines preferred.
  • Prior clinical experience preferred.
  • Intermediate medical knowledge of the nature and extent of injuries, periods of disability, and treatment preferred.
  • Intermediate customer service: ability to build and maintain productive relationships with medical providers as well as internal claim handlers preferred.
  • Working knowledge of URAC standards preferred.
  • Intermediate planning & Organizing: ability to establish a plan/course of action and
  • contingencies for self or others to meet current or future goals preferred.
  • Intermediate teamwork: ability to work together in situations when actions are interdependent and a team is mutually responsible to produce a result preferred.
  • Intermediate analytical thinking: Identifies current or future problems or opportunities; analyzes, synthesizes and compares information to understand issues; identifies cause/effect relationships; and explores alternative solutions that support sound decision-making preferred.
  • Intermediate communication skills: Expresses, summarizes and records thoughts clearly and concisely orally and in writing by applying proper content, format, sentence structure, grammar, language and terminology preferred.
  • Basic negotiation: ability to understand alternatives, influence stakeholders and
  • reach a fair agreement through discussion and compromise preferred.
  • Basic principles of investigation: follows a logical sequence of inquiry determine if the treatment request is related to the compensable injury and medically necessary per jurisdictional guidelines preferred.
  • Basic legal knowledge: understanding and application of state, federal and regulatory laws and statutes preferred.
  • Basic worker's compensation technical ability to apply available resources and technology to manage treatment plans preferred. Demonstrate a clear understanding and ability to work within jurisdictional parameters within their assigned state preferred.

What is a Must Have?

  • Registered Nurse; Licensed Practical Nurse or Licensed Vocational Nurse required.

What Is in It for You?

  • Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you're eligible for five free counseling sessions with a licensed therapist.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results. 

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit

About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.