Employee Benefits Client Account Manager

Rochester, New York
Not Specified
Feb 07, 2024
Apr 07, 2024
HR, Sales
Job Type
Not Specified
Career Level
Not Specified

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking an Employee Benefits Account Manager for its team in Rochester, NY. This Account Manager is responsible for providing service associated with the administration of Employee Benefits policies and for providing all necessary support to the production efforts to achieve department goals and objectives.


  • Participate in client meetings/sales calls with brokers, employee enrollment meetings, and all departmental service meetings.
  • Responsible for the servicing of selected Group Agency Accounts. Functions include but are not limited to reconciliation of claim issues, benefit inquiries, enrollment issues, and carrier premium billing discrepancies.
  • Handle telephone inquiries.
  • Intake and audit control of enrollment information.
  • Track inquiries and complaints regarding carrier claims resolution.
  • Act as liaison to intervene with delays in claim processing.
  • Correspond with carriers, members, and providers to educate, clarify benefits, resolve claims, verify eligibility, and resolve disputes.
  • Investigate, research, and provide timely responses to all service issues.
  • Assists with the implementation of new Business.
  • Assist with training of new Account Managers.
  • Routinely educate on current or pending Federal and State legislation with regard to HIPAA, COBRA laws, FMLA, and any other legal issues as they pertain to Employee Benefits.
  • Pursue a program of personal and professional development.


  • Excellent oral and written communication skills.
  • Strong human relations and professional skills.
  • Strong presentation skills to communicate effectively over the telephone and in person to individuals and large groups of employees.
  • Ability to listen for long periods while maintaining assimilation.
  • Capable of making independent decisions using reasonable judgment.
  • Strong orientation to customer service.

Required Education and Experience:

  • High School Diploma or equivalent required.
  • A college degree is preferred but is not required with appropriate work experience.
  • Three years in Employee Benefits customer service at an agency or company level is preferred.
  • Must have basic computer knowledge in Windows environment, create spreadsheets with appropriate computer programs.
  • NYS Life, Accident & Health License required.
  • Proficiency in Microsoft Office 365


  • Excellent growth and advancement opportunities
  • Competitive pay based on experience.
  • Paid Time Off (PTO)
  • Generous benefits package: health, dental, vision, 401(k), etc.
  • Employee Stock Purchase Plan
  • Mental Health Resources
  • Education Assistance Program
  • Annual pay for this position is $60 - 75k per year depending upon experience.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

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