Application Support Team Leader

Location
Atlanta, Georgia
Salary
Not Specified
Posted
Feb 07, 2024
Closes
Apr 07, 2024
Ref
R23_0000004086#GIJ-BrownBrown.1
Job Type
Not Specified
Career Level
Not Specified
Workplace
In-Office

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

It's an exciting time to join Brown & Brown! Our business is growing both in North America and internationally which emphasizes the need to build an unparalleled team that promotes future growth. We're excited to continue solidifying that foundation as we are looking for an Application Support Team Leader to join our growing team!

The Applications Support Team Leader oversees a team of Application Support Analysts to provide responsive customer support service to end users of the software applications used within the business, enabling needed business processes to be successful. Working under the supervisor of the Retail COTS Applications Director this role is responsible for responding to a wide variety of customer needs and providing on-call support to support customer needs.

Who We Are: Brown & Brown, Inc. is a growing global insurance brokerage firm delivering risk management solutions and services since 1939. Our unique culture is built on honestly, integrity, innovation and discipline and defines who we are and how we treat our customers, teammates and the communities we serve. We think of ourselves as a team, so we have teammates---not employees. We prioritize health, family, and business---in that order. We embrace and celebrate diversity, always striving to be an inclusive place where you have the power to be yourself. Traded on the New York Stock Exchange as BRO, Brown & Brown is a big company that doesn't act like one.

Who We Are Looking For: We are looking for passionate team players who believe in working hard and having fun in a collaborative environment. Our team is customer-focused and values the importance of strong relationships, professionalism, and trust. We embrace solutions-oriented big thinkers who are committed to results and aren't afraid to take risks. We are driven to set goals high and aim even higher.

General Responsibilities:

  • Lead a team of Application Support Analysts in the successful implementation, application, and sustainability of the Retail applications.

  • Support project management of new applications, application upgrades and modifications by working collaboratively with a wide variety of internal and external stakeholders.

  • Monitor the application system(s), manage data, provide basic instructing and training to end users, complete root cause analyses, make recommendations, and works through others to improve processes.

  • Support application support team to assist in user access issues, troubleshooting, diagnosing problem, escalating issues as needed and problem solving.

  • Develop and drive team goals, performance, and achievements.

  • Develop and document processes for compliance.

  • Lead in attracting, selecting, coach and mentor teammates.

  • Other duties as assigned.

Required Qualifications:

  • 5+ years of relevant work experience

Preferred Qualifications:

  • Experience and expertise providing support for current COTS applications

  • Experience in leadership and direct supervision of a team

What we offer:

  • Excellent growth and advancement opportunities

  • Competitive pay based on experience

  • Discretionary Time Off (DTO)

  • Generous benefits package: health, dental, vision, 401(k), etc.

  • Employee Stock Purchase Plan

  • Tuition Reimbursement and Student Loan Repayment Assistance

  • Mental Health Resources

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.