Mechanical Warranty Administrator
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined.
Automotive Business Solutions (ABS), a division of Brown & Brown Insurance Inc, is a leading provider of innovative warranty solutions for the automotive aftermarket industry that is within an amazing phase of growth. Our culture is one of integrity, service, innovation, and growth. We offer our team members competitive compensation, retirement, and health benefits. We partner with industry-leading Manufacturers, Distributors, Retailers, and Service Centers. Our warranties build relationships and boost confidence for motorists and repair shops.
We are looking for full-time warranty administrators to fill the roles of Automotive Warranty or Tire Warranty call center administrators. The automotive warranty administrator will have an understanding of mechanical repairs, shop procedures, and superior customer service. You will be helping consumers and shops file and process automotive repair, roadside assistance, battery, and tire claims. Our Tire Warranty administrator will need to possess a combination of excellent customer service and a great attitude. You will help consumers and shops file tire warranty claims.
WHAT YOU'LL DO:
Answer incoming phone calls on assigned programs
Accurately enter claim information in electronic databases
Effectively communicate and understand program coverages
Adjudicate claims based on coverage limits
Make outbound calls to ensure consumer needs are met
Work directly with shops to help consumer receive their warranty benefits
WHAT YOU'LL NEED:
Excellent customer service skills
Proficient computer skills
Attention to detail
Ability to work independently and as part of a team
Strong written and verbal communication
Bilingual (English/Spanish or English/French) desired, but not required
Additional Qualifications for Automotive Warranty Administrator:
Understanding of automotive repairs, shop procedures, diagnostic information, and tires
Background in the automotive industry: this could be previous employment as a technician, service advisor, parts person, or automotive warranty administrator
ASE or manufacturer certifications desired, but not required
WHAT WE OFFER:
Excellent growth and advancement opportunities
Competitive pay based on experience
Paid Time Off
Generous benefits package: health, dental, vision, 401(k), etc.
Employee Stock Purchase Plan
Compensation: $18.00 – $22.00 per hour, commensurate with experience
Target Pay$20.00 USD Hourly
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.