Customer Service Representative (CSR)

Are you passionate about providing exceptional customer service and making a positive impact? We're thrilled to offer an exciting opportunity for a dedicated Customer Service Representative (CSR) to join an esteemed insurance agency located in the vibrant city of Nashville, TN. If you thrive in a fast-paced environment, enjoy helping others, and are eager to grow in the insurance industry, this role is perfect for you!

Responsibilities:

1. Client Support: Serve as the first point of contact for our valued clients, responding to inquiries, providing assistance, and resolving issues with professionalism and efficiency.
2. Policy Assistance: Assist clients with policy inquiries, changes, and updates, ensuring accuracy and compliance with regulatory requirements.
3. Claims Processing: Guide clients through the claims process, documenting information accurately, and liaising with insurance carriers to facilitate timely resolution.
4. Documentation and Record Keeping: Maintain detailed records of client interactions, policy details, and claims activities in our agency management system.
5. Educational Support: Educate clients on insurance products, coverages, and policy features, empowering them to make informed decisions about their insurance needs.
6. Collaborative Teamwork: Work closely with other team members to provide seamless service and support to clients, fostering a positive and collaborative work environment.

Requirements:

• Excellent Communication: Strong verbal and written communication skills with a friendly and professional demeanor.
• Empathy and Compassion: Ability to empathize with clients' concerns and provide compassionate support during challenging situations.
• Problem-Solving Skills: Strong analytical and problem-solving skills with the ability to think critically and find creative solutions.
• Tech-Savvy: Proficiency in Microsoft Office Suite and the ability to learn and navigate insurance agency management systems.
• Adaptability: Ability to thrive in a fast-paced environment and adapt to changing priorities and responsibilities.
• Customer-Centric Mindset: Genuine desire to help others and exceed customer expectations with every interaction.

Training and Work Arrangements:

• Comprehensive Training: New hires will receive comprehensive training and support to ensure they are equipped with the knowledge and skills needed to excel in their role.
• In-Office Training: Initially, new hires will be required to attend in-office training sessions until they are fully proficient in their role.
• Flexible Work Arrangements: Once training is complete, CSR's will have the opportunity to work from home for a portion of their weekly schedule, providing flexibility and work-life balance.

Why Join Us:

• Rewarding Work: Make a meaningful difference in the lives of our clients by providing exceptional service and support.
• Professional Growth: Access opportunities for career advancement and professional development as you expand your skills and expertise in the insurance industry.
• Dynamic Team Culture: Be part of a supportive and inclusive team culture that values collaboration, innovation, and excellence.
• Work-Life Balance: Enjoy the flexibility of a hybrid work schedule, allowing you to balance work and life commitments effectively.

Don't miss out on this fantastic opportunity to kick-start your career in the insurance industry with a leading agency in Nashville, TN. Apply now by submitting your resume, and let's embark on this exciting journey together