Auto Damage Claims Manager

ScoutWorks is a technology based National Service & Claim Solutions Company located in Phoenix, Arizona. For over 20 years, our mission has been to provide our customers the highest level of service, while building an incredible culture and experience for our employees.

This is an excellent opportunity to be part of a leadership team in a dynamic and evolving company. If you are looking for a challenge and want to be part of our exciting growth journey this is the opportunity for you.

What You Will Do

• Quality Assessment & Production: Lead virtual and field claims staff, assessing estimate quality and driving production metrics to ensure optimal performance in auto claims management.
• Claims Investigation & Appraisal: Expertly investigate, evaluate, and appraise vehicle damage claims, ensuring accurate determinations for repairable and total loss vehicles.
• Peer Leadership: Consistently achieve top peer status in driving claim metrics, including productivity, customer service, and file quality.
• DRP Management: Oversee multiple Direct Repair Program shops to enforce best practices and enhance customer service and cycle times.
• Training & Development: Develop and implement strategies for technical training, maintaining a leading position in loss leakage metrics year-over-year.
• Quality Control: Enhance team quality through re-inspections of estimates, proactively addressing discrepancies and ensuring adherence to standards.
• Customer Service Excellence: Achieve and maintain an impressive 86% customer service rating over a decade, demonstrating a commitment to client satisfaction.
• Innovative Pilot Programs: Spearhead initiatives such as the Virtual Supplement Unit and imaging estimate programs, collaborating with shops to drive growth and efficiency.
• Digital Tools Utilization: Leverage digital tools for evaluating complex claims, including total loss, theft recovery, and heavy auto claims, while managing remote investigations.
• Subrogation & Fraud Detection: Analyze claims for potential subrogation opportunities and identify fraud indicators, collaborating with the Special Investigative Unit as necessary.

Qualifications:

- Strong Leadership qualities

- Strong project management skills

· Strong problem solving and critical thinking skills

· Bachelor’s degree

· Customer and employee centric mindset and approach

· Proficient in manipulating data to generate insights

· Previous experience in insurance, claims processing, catastrophe, crisis or operations management

- Possess knowledge of estimatics software (Mitchell/CCC/Audatex, etc.)